Business Office Accounts Receivable Clerk

Lexington Regional Health Center
Title: Accounts Receivable Clerk
Supervisor: Business Office Supervisor
Department: Business Office
FLSA Status: Non-Exempt
Principle duties and responsibilities

1. Gathers and sorts Business Office mail daily and gives to Business Office staff according to each person's jobs responsibilities. Posts manual and electronic payments received to patient's accounts daily.
2. Establish payment plans with patients in accordance with hospital policies and procedures.
3. Assist patients in completion of financial assistance applications.
4. Scans explanations of benefits to index into each patient's account. Verifies explanation of benefits with Patient Financial Advocate if in question.
5. Sets up payment plans with patients over the phone and in person within established parameters. Refers difficult situations to the Director of Financial Services to discuss other options.
6. Audits petty cash drawers in various departments throughout the facility. Informs department director of any short or long petty cash drawers. Records information in Accounts Receivable monthly audit file.
7. Balances deposit slip with receipts daily.
8. Balances the Cash Flow Sheet with the deposit slip and the receipts posted for the day.
9. Performs admissions, discharges and transfers as needed.
10. Posts cash, check, and credit card payments to patient's accounts and applies adjustments when applicable.
11. Answers phone calls via the switchboard and routes them appropriately throughout the facility.
12. Registers patients if Admission Clerks are busy.
13. Ensure patients and visitors follow current infection control guidelines.
14. Responsible for ensuring the environment meets appropriate governing body standards.
15. Duties that could include blood exposure and risk to bloodborne pathogens (eg: lacerations, handling of blood-contaminated items, etc.)
16. Maintains patient and staff safety through the use of patient safety tools (Teamstepps, Just Culture, etc.).
17. Regular attendance at the assigned work location is required.
18. Performs all other duties as assigned.

Minimum knowledge, skills, and abilities

1. Ability to read, write, and use standard office equipment and computer software as is typically acquired through the completion of a high school diploma or equivalent.
2. Individual must be 19 years of age in order to sign legal documents.
3. Basic Life Support certification via American Heart Association required within six months of hire.
4. Ability to read, analyze, and interpret reports, general business directives, policy and procedure statements and governmental regulations.
5. Ability to perform basic accounting and cash auditing to ensure balancing processes have been used.
6. Basic Life Support certification via American Heart Association required within six months of hire.
7. Ability to maintain strict confidentiality with regard to protected and sensitive information.
8. Ability to solve problems independently and confidently by applying analytical and logical thinking.
9. Analytical skills and attention to detail up to 90% of time when processing payments, setting up payment plans, answering patient's inquiries, etc.
10. Ability to complete reports and correspondence at a professional level.
11. Ability to immediately respond to common inquiries and complaints from patients, employees and regulatory agencies.
12. Ability to effectively communicate with individuals from diverse backgrounds and varying educational levels. Ability to effectively organize and present information and respond to questions from employees and external groups of varying sizes.
13. Successful completion of required knowledge and training of standard precaution protocols and when to apply during principle duties and responsibilities.

Working conditions

1. Works in a normal office work environment with little exposure to excessive noise, dust, temperature, etc.
2. Required to spend significant amounts of time at a desk both writing and on a computer, 95% of work time. Requires fine motor coordination up to 70% of work time. Boxes weighing up to 36 pounds are filled with paper and are required to be filled and transported from floor to 36 inch countertop for storage. These boxes are then transported using a dolly cart approximately 250 feet. A 50 pound box of printer paper is required to be emptied from countertop to cupboard below, each ream of paper weighing 5 pounds.

Management responsibilities

1. None

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be a complete list of all responsibilities, duties and skills required.