AddressThe Fraud Prevention Analyst reviews all incoming account requests for new gaming accounts, changed billing information/credit card information for existing accounts, and assesses risk per SEA policy. Conducts in-depth analysis of core fraud issues, including new credit card fraud patterns and potentially hijacked/phished accounts.
The specialist will use internal tools for scanning orders, and review and analyze reports to identify and address all potential credit card fraud issues that may impact gaming accounts.
Requirements
- Complete fraud order scanning accurately and promptly.
- Performs analysis on existing and newly emerging fraud patterns.
- Manages the use of fraud and company-specific tools.
- Works closely with other team members to ensure that new accounts are verified and reviewed promptly so that new gamer experiences are not adversely affected.
- Identifies potential process improvements in the fraud processes.
- Maintains effective working relationships across the team and departments as necessary.
- Contact customers to validate the authenticity of clients’ accounts.
- Communicates with external groups for group needs.
- Compiles and creates reports to clearly outline the department’s progress.
- Flexibility in work schedule; able to work overtime, weekends, and holidays.
- Other related duties as required.
Qualifications & Skills
- High school diploma or equivalent; bachelor’s degree preferred.
- Two or more years of full-time work experience (preferably in the digital media, gaming or finance/banking industries).
- Familiarity with online gaming and MMORPGs a plus.
- Gaming and digital media, specifically fraud investigation experience a plus.
- Strong knowledge of internet technologies and services.
- Knowledge of the entertainment software industry.
- Competencies, Skills and Attributes
- Keen analytical and observation skills.
- Ability to multitask in a fast-paced environment.
- Flexibility and willingness to independently navigate areas of unfamiliarity.
- Effective oral and written communication skills.
- Positive and professional attitude.
- Strong word processing and other computer skills.
- Independent worker (i.e., takes initiative and works well with little supervision).
- Efficient and productive.
- Japanese language skills and experience working with Japanese corporations (not required, but a plus).
Benefits
- 100% Medical, Dental, and Vision coverage- with the option to add a spouse/domestic partner and children at 2% of the premium.
- Medical FSA (Flexible Spending Account) and Dependent Care FSA (Flexible Spending Account) to help pay for medical expenses, childcare, or adult care expenses with pre-tax dollars.
- Wellness programs- mental health resources, counseling, financial well-being, support for future moms, a 24/7 Employee Assistance Program hotline, and much more.
- Generous leave- from the start you can earn up to 25 days of PTO, we observe 13 major holidays and provide job-protected leave for life’s unexpected moments.
- 401K auto-enrollment and employer-match contribution.
- Be among the first to get copies of every game title, plus receive generous discounts on thousands of games in our library.
- Refer our next new team member and receive a $1000 bonus!
Hourly Salary Range: $22.00
