Fraud Prevention Analyst

Workplace Excellence. Through our associates' opinions and voices, Orange County's Credit Union is a proud recipient of the Peter Barron Stark Award for highest associate satisfaction in the workplace! We're pleased to say we're a premier financial service provider with over 85 years of experience serving 131,000+ members. Orange County's Credit Union is currently $2.5 billion in assets & growing.
Our mantra is Putting People First: Connect, Discover, Deliver & Wow! If you desire to serve people, this role is rewarding, brings purpose to the community, and provides the opportunity to make a difference!

POSITION SUMMARY: The Fraud Prevention Analyst is responsible for identifying high-risk transactions, researching and resolving suspicious activity. Maintains current knowledge of the Fraud Prevention area’s unique attributes and Member needs. Assists with implementation of fraud detection, prevention, and mitigation analytics, tools, techniques, and controls, and recommends correction items in response to loss or high risk events. Performs investigations and collaborates with appropriate business partners and local, state, and federal authorities.

ESSENTIAL FUNCTIONS:

• Reviews reports, systems and correlating data to identify potentially fraudulent transactions and emerging threats and places appropriate account restrictions or adopts other mitigating measures to ensure the Credit Union’s loss is minimized.
• Tracks financial industry fraud trends and recommends mitigating solutions.
• Acts as point of contact for fraud mitigation issues, problems, questions directly related to Fraud Mitigation and services. Assists members and staff with resolving issues with quick turnaround and accuracy.
• Performs routine service observations and provide feedback to staff members and update the department supervisor.
• Regularly communicates with front line associates and other departments about fraud mitigation procedures, changes or other kinds of relevant updates as this information allows them to serve the member better when they understand what they are and why.
• Maintains maximum accuracy, efficiency and work flow according to proper fraud mitigation procedures and controls. Assists in key projects that drive internal and external process change.
• Utilizes tact and good judgment to resolve issues and supports associates with difficult situations.
• Conducts special studies, collects a variety of data and information, analyzes and summarizes such information, makes recommendations and provide statistical reports.
• Develops profiling and trending of fraud losses and recommendations to mitigate losses. Elevates critical fraud cases to management for further review.
• Identifies high risk transactions and responds timely to mitigate potential losses by placing holds, restricting accounts, and recommends account closures.
• Reviews and analyzes Courtesy Pay activity to assess the risk exposure. Provides recommendation to management and process restrictions or removals as appropriate.
• Maintains a working knowledge of the BSA/AML program with emphasis on CIP and money laundering.
• Timely and accurately provides Suspicious Activity Report (SAR) leads to BSA Associates for potential filing after conducting a thorough investigation with supporting documentation.
• Complies with State and Federal laws and regulations (including but not limited to BSA, AML, OFAC, Regulation CC, D, E and Z) in performing day-to-day functions.
• Works closely with management on reviewing and monitoring accounts for potential fraudulent activity.
• Acts as credit union liaison with members to respond and remedy issues; works cooperatively with other credit union departments to correct undesirable account conditions and assist in finding timely solutions to problems.
• Protects the confidentiality of all financial data relating to Credit Union operations and its members.

QUALIFICATIONS:

• High school education or related field or equivalent knowledge.
• One to three years’ experience with in Risk Analysis and Risk Management tools.
• Subject matter expert (SME) and be able to demonstrate skills/experience supporting all products.

• We perform thorough background checks. EOE.
• Final offers based on qualifications, internal equity, and the level of position offered. The hourly pay range for the Fraud Prevention Analyst $26.00 - $30.00.

GENEROUS BENEFITS INCLUDE:

• Anthem Vivity HMO & Delta Care USA Dental – OCCU covers 100% of the associates' monthly premium.
• Life insurance at no cost to associates
• 401(k) – OCCU automatically contributes 3% of the associate's earnings PLUS matches up to 5% of the associate's contribution (dollar for dollar)
• Vacation hours – 13 days per year, rolls over year-to-year and increases with tenure.
• Sick hours – 7 days per year and rolls over year to year
• Paid Holidays
• Annual performance merit increases
• Professional and personal development programs, including educational grants up to $2k per year and step progression opportunities
• Annual discretionary bonus (2022 was 7 %!)
• Professional, welcoming, and collaborative work environment focused on achieving goals, recognizing successes, and excelling at member service.