Forms Completion Specialist - Remote

Job Description:

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary:
This position is responsible for completing Disability/ FMLA forms in a timely and efficient manner, ensuring accuracy and providing patients and clients with the highest quality product and customer service. Applicants should have familiarity with medical terminology and medical office processes and procedures. Experience with Disability/ FMLA forms is preferred. The candidate will also demonstrate that they are culturally aligned with Sharecare, by displaying and working within the values of Servant Leadership, Family, Compassion, Accountability and Respect for their leader and their peers. They will be innovative, open to change, and display honesty and integrity in all that they do.

Essential Job Functions:

• Complete Disability/FMLA forms by utilizing industry standard responses per the type of specialty practice.
• Establish and maintain a professional relationship with all account clients.
• Communicate by email or telephone with patients and physician coordinators about Disability/FMLA paperwork in a timely manner.
• Strong understanding of medical terminology and familiarity with ICD-10 coding.
• Proficiency in using Electronic Health Record (HER)systems.
• Understand and abide by all HIPAA Privacy and Security Laws.
• Meet and adhere to Attendance and Schedule, Production and Metrics, and Quality Goals.
• Extract Disability Forms from all EMR Accounts to ensure that all requests are received and Provide proper Data Entry into HDS with proper PHI Guidelines.
• Navigate and learn various Electronic Medical Record Systems.
• Apply appropriate medical information to ensure the patient’s disability is accurately captured.
• Add medical records when requested for patients or requesters, with proper adherence to HIPAA and HITECH compliance training and laws .
• Ensure patient's disability forms are completed after payment within 5-7 days (Turnaround Time).
• Deliver Completed Disability Form to either the patient or the client.
• Excellent attention to detail and accuracy in completing forms and documents.

Qualifications:

• 1 year prior experience in a medical records department or like setting.
• Strong computer software experience: general working knowledge of Microsoft Word & PDF.
• Exceptional Written and Verbal Communication Skills.
• Good critical thinking Skills.
• Must be able to type 50 wpm.
• Adapt to new process changes and driven to complete various tasks.
• Must be self-motivated, a team player, and have proven customer satisfaction skills.

Physical Requirements:

• Ability to sit or stand for long periods of time.
• Physical ability to lift and carry 25 lbs. of materials.
• Manual dexterity and strength sufficient enough to enter information via computer keyboard for long periods of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items.
• Eyesight sufficient to effectively read documents and to accurately view information on a computer monitor.
• Speaking and hearing ability sufficient to effectively communicate.
• Eye/hand coordination, hearing and visual acuity necessary for day to day tasks.

Information Governance Accountabilities:

• A high-level understanding of the organization’s information governance program and role-specific accountabilities.
• A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and information.
• Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks in order to ensure a standardized approach to work and services provided.
• Participation in education as required for corporate compliance and role-specific functions and tasks.

HIPPA/ Compliance:

• Maintain privacy of all patient, employee, and volunteer information and access such information only on a need to know basis for business purposes.
• Comply with all regulations regarding corporate integrity and security obligations.
• Report unethical, fraudulent, or unlawful behavior or activity.
• Maintain current and yearly HIPAA certification.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.