Food & Beverage Manager - Rocky Mountain National Park

LIVE. WORK. EXPLORE. Be a part of our Food & Beverage team in Rocky Mountain National Park!

Come experience the beauty of the Rocky Mountains and join our team as the Food & Beverage Manager. The Trail Ridge Café is a fast-paced environment where guests from around the world visit Rocky Mountain National Park. Our team members work together to provide unbeatable hospitality, and share a vision for the park, our environment, and each other. LIVE. WORK. EXPLORE. as our F&B Manager this summer!

If you have a passion for food, providing excellent guest service, and inspiring your team, Rocky Mountain National Park should be your destination. Working with Xanterra Travel Collection you can LIVE. WORK. EXPLORE. in one of the most beautiful places on Earth!

Start Date: May 9, 2024

Position Type: Seasonal

Wage: $20.75 / hour

The season at Rocky Mountain National Park runs from approximately mid-May until mid-October. All positions at Rocky Mountain are full-time seasonal positions, there are NO full-time year-round positions. 

Job Summary:

Assist guests in a courteous and knowledgeable manner, answering questions regarding the park and Food & Beverage options. Oversee training, supervising, and support of the F&B department.

Why Rocky Mountain National Park?

Rocky is truly a welcoming community who work hard and share a passion for the park and environment. Xanterra Travel Collection is the authorized concessionaire for Rocky Mountain National Park, and proud stewards of the park.

Life at Rocky Mountain National Park:

• Dormitory-style employee housing and on-site employee meals (cafeteria-style).
• Free dormitory Wi-Fi, on-site updated laundry facility, and cable television.
• Our housing facility is in the Town of Estes Park with good cellphone service.
• Free Town of Estes Park shuttle.

Benefits and Perks:

• Free Rocky Mountain National Park pass.
• Retail and café discounts.
• Over 350 miles of hiking trails.
• Various outdoor activities, hiking, camping, rock climbing.
• $350 Referral Bonus Program

• Perform all duties with respect to the Company’s Core Values, Mission Statement, and guest services standards.
• Establish and maintain the overall tone of the operation by communicating specific expectations to the Food & Beverage supervisory team, and all employees. 
• Ensure the highest standards of restaurant service are met for the guests, the company, and the National Park Service.
• Passion for providing quality food service and guest satisfaction.
• Strong organizational and interpersonal skills.
• Ability to lead by example, working along-side staff. Inspire and coach personnel in a diverse age range and experience.
• Delegate tasks while leading by example.
• Managing all employees, training, and scheduling.
• Motivate all staff members to maximize sales by suggestive add on items and upselling techniques.
• Maintain established standards of sanitation throughout the operation.
• Ensure the cleanliness of the dining and service areas.
• Enforce HACCP food sanitation program for entire facility.
• Maintain temperature logs as required; regularly take temperatures of food items to ensure they are not in the Temperature Danger Zone.
• Work closely with the EDR supervisor to ensure proper delivery of orders, and prep work for the café is completed as scheduled.
• Give instruction and help with loading box truck on a daily basis.
• Work closely with the warehouse supervisor, EDR staff, and general manager, ensuring ordered food from Sysco and local vendors is accurate, and on schedule.
• Help maintain budgeted food cost by portion control, utilizing leftovers, controlling waste, adjusting par values to meet business levels, and working with crew.
• Monitoring FIFO (First In-First Out) making sure each item is properly labeled.
• Adhere to and enforce all food safety requirements and train all employees in ServSafe protocol.
• Have knowledge of all menu items and specifications, knowing correct food preparation procedures, recipes, and portion controls are in use and being followed.
• Perform an accurate inventory on all food and beverage items at the end of every fiscal month.
• Ensure all employees receive appropriate training for their position and that training is documented appropriately.
• Maintain uniform and appearance standards.
• Ensure all schedules for each week are checked and posted at least two weeks prior to the start of the new schedule.
• Ensure appropriate management coverage for shifts. Cover floor management shifts as needed. 
• Actively cross-train and retrain staff members throughout the season to ensure consistency in all areas.
• Ensure all employees receive informal feedback from their supervisor on a regular basis and written evaluations, periodically.
• Handle guest service issues immediately and in a professional manner.
• Responsible for the secure handling and balancing of all assigned cash banks.
• Ensure every employee is unassigned from their drawer before they depart at the end of their shift.
• Maintain a cooperative working relationship with general manager and other location department managers.
• Alert general manager to shrinkage, guest problems and concerns, and employee issues.
• Open and close the guest service facilities on time every day.
• Able to work with minimal supervision, evenings, nights, weekends, and holidays.
• Perform duties outside the job classification assigned by management along with any other responsibilities deemed necessary.
• This is a non-tipped position.

Qualifications

• Previous restaurant supervisory and/or management experience essential.
• Must be ServSafe Certified.
• Must have knowledge of HACCP.
• Must understand and enforce FIFO (First In-First Out) procedures.
• Working knowledge of all positions supervised.
• Working knowledge of all equipment used within the food and beverage operation.
• Ability to analyze and react to budgetary situations.
• Ability to creatively problem solve and select a course of action.
• Ability to teach and motivate employees and supervisors to accomplish goals.
• Ability to organize and prioritize workload and follow-up with specific timelines.
• Ability to communicate in a positive, efficient manner, and hold individuals accountable for their responsibilities.
• Must be able to foster cooperation among a diverse workforce. Work well with all staff members.
• Demonstrate excellent sales approach and skills.

• Must be able to remain calm in a high stress environment.
• Must possess a non-CDL, valid driver’s license, and a clean record.

Physical Requirements

• Candidate must be able to work at an altitude of 12,000 feet.
• Ability to stand/walk for a minimum eight to ten hour shift.
• Frequently lift and carry cartons weighing up to 50 lbs.
• Must have the ability to walk up and down stairs several times a day.
• Carry boxes/product up and down stairs several times a day.
• Must be able to bend down or kneel to stock product frequently during a shift.
• Must be able to climb ladders as requested.

Benefits: For seasonal employees, Xanterra offers the MEC (Minimum Essential Coverage) plan, Paid Sick and Safety Time (PSST), Employee Assistance Plan (EAP), and Employee Discounts and Travel Deals.

EEO: Xanterra is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Posting End Date: January 15, 2024