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Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Impact Shapes the World at Caterpillar Inc.
When you join Caterpillar, you are joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Why you want this job and why it is awesome!
Caterpillar’s Job Site Solutions (JSS) group, part of the Resource Industries Sales, Services, and Technology division is currently seeking a Fleet Management Supervisor. In this role, you will be responsible for leading a team of Fleet Managers through the fulfillment of multiple customers specific contractual commitments, in a profitable manner. These commitments include specific deliverables in equipment management, production optimization, safety, sustainability, and financial performance. You will work directly with customer executive management, plant management, and various levels of dealer personnel.
The Fleet Management Supervisor has primary responsibility for managing the assigned Fleet Management team, the team’s Customer and Dealer partnerships, Dealer profitability results, in addition to directly managing some Fleet Management agreements as assigned.
What you will do:
Support, development, and supervision of Fleet Managers to provide the best customer experience possible.
Oversight of the EPP Compliance Management program.
Achieving alignment of various parties at Caterpillar, Dealers, and key end-user personnel.
Developing and maintaining internal and external relationships necessary to effectively execute Fleet Management objectives.
Partnering with Dealer personnel to direct the day-to-day activity related to contractual commitments at each site contract.
Successfully delivering on all areas of contractual commitments by utilizing a complete understanding of Caterpillar and Dealer Capability.
Providing a clear vision for success and drive high levels of execution to achieve commitments through deep subject matter expertise in equipment management, production optimization, safety, sustainability, and financial structuring.
Providing and applying solutions to problems in a customer-working environment.
Working with Caterpillar Product Groups and other internal Business Units to completely understand the technical and operational capabilities of our equipment, technology, and services.
Creating innovative new value-added capabilities to improve site operations in a manner that Caterpillar and Dealers can grow profitability and reduce risk.
What Skills you will have:
Field Support: extensive Customer/Dealer/Field Product Support Experience.
Technical Excellence: Working knowledge of technology products, financial products, machine lifecycle and economics, product support, condition monitoring, labor relations, safety, and environment operations. Demonstrated deep subject matter expertise and experience in the management of equipment fleets or direct responsibility for maintenance & repair contract management. Deep product knowledge, application experience with equipment and production technologies, and the ability to successfully manage contracts to profitability.
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions. Understanding of Caterpillar Dealer coverage and operations.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Effective Communications: Superior relationship-building skills and the ability to execute through a team of Caterpillar, Dealer, and Customer personnel. Superior communication skills – both written and verbal – that range from operational and technical discussions to Dealer Principal and Executive presentations.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Additional Information:
The primary location for this position is Tucson, AZ, or Peoria, IL.
Domestic relocation assistance is available.
This position may require 25 – 50 % travel.
Sponsorship is not available.
This posting will close at midnight on 6/19/2024.
What you will get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:
Competitive Base Salary
Annual incentive bonus plan*
Medical, dental, and vision coverage
Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
401k savings plan
Health savings account (HSA)
Flexible spending accounts (FSAs)
Short and long-term disability coverage
Life Insurance
Paid parental leave
Healthy Lifestyle Programs
Employee Assistance Programs
Voluntary Benefits (Ex. Accident, Identity Theft Protection)
*Subject to annual eligibility and incentive plan guidelines.
Final details:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.Posting Dates:
June 5, 2024 - June 19, 2024Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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