Fl-Dcf-Tavares-Access-Receptionist/Information Clerk

Short Description:
DCF-Tavares-ACCESS-Receptionist/Information Clerk - Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
Complete Description:
DCF-Tavares-ACCESS-Receptionist/Information Clerk - Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
Duties/Responsibilities include:
Pay Rate ***/hr*** Vendor rate ***/hr
Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquires to ensure resolution.
Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.