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Form of workJob Description
This position is generally the first point of contact for our company with the public. You will interact on the telephone and in person with client families and must be courteous, professional and helpful. You will provide administrative support to families, funeral directors, managers and co-workers.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Demonstrate trust, compassion, and empathy in performing all aspects of position.
•Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with families, co-workers and management.
•Provide first point of contact with the public. Answer telephones in a professional manner; greet families and ensure their comfort.
•Responsible for ensuring the funeral home is “family ready” at any given time. Maintains cleanliness of the reception area, conference rooms, viewing rooms, chapel, restrooms, and administrative areas within the funeral home.
•Be a conduit of information in and out of the funeral home.
•Responsible for ensuring appropriate office supplies are on hand.
•Assist in the administrative side of completing, checking for accuracy and filing of the necessary forms and documents associated with death including insurance, social security, military, death certificates, etc.
•Provide administrative support for funeral directors and managers regarding memorial packages including: creating/designing and printing memorial books, acknowledgement cards, memorial folders, stationery, bulletins, tribute videos etc.
•Remain current with all technology the company provides to enhance job efficiency.
•May be primary person responsible for scheduling support staff for services. May also serve as liaison between support staff and funeral directors, acting as conduit of information regarding services, family needs, special requests, meetings and special events, etc.
•Other business-related duties as assigned.
•Assistance with daytime funeral and memorial services may be required.
•Assistance with setting up equipment for services and visitations, tables, table cloths, coffee/water/refreshments, family display items, etc.
Required Education & Experience
•High School Diploma or Equivalent
•Two (2) years of administrative support experience Knowledge, Skills & Abilities.
•Good written and verbal communication skills needed for interactions with grieving families, co-workers, and other stakeholders to generate accurate, timely responses to questions and requests in a calm, professional manner;
•Collaborate easily with co-workers, keep shared information up to date, and work well independently and on projects; and
•Works with other departments as needed.
•Shares viewpoints and information openly and listens attentively to others' ideas and suggestions
•Communicates in a timely and effective manner with manager
•Proactively contributes to group objectives; volunteers to help others as needed
•Ability to interface well with personnel at all levels
AAP/EEO Statement
Equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.
Equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.
2794 - Highland Funeral Home - Apopka, Florida (Orlando area)
