Fitness Manager

Bouldering Project's mission is to foster meaningful human connection with the most inspiring and inclusive climbing, movement, and community spaces. We care deeply about humans. We're driven by the pursuit of better. We create joyful places and pathways for climbing, fitness, yoga, and social experiences that inspire people to challenge themselves and engage in a lifestyle centered around health, friendship, and purpose. 

The Fitness Manager is responsible for the cross-market coordination and management of fitness programming at Seattle Bouldering Project gyms. The Manager will set up and maintain efficient systems for hiring instructors, communicate SBP expectations for safety, quality, and experience, and coordinate with departmental managers to ensure the fitness space is cleaned and maintained. The Fitness Manager will work closely with each General Manager and the Director of Experience to deliver accessible, fun, and innovative  fitness offerings at the Bouldering Project in Seattle, WA.

Maintain accessible and quality fitness programming, with input and guidance from the Director of Experience, and with collaboration with the Yoga Manager

Distribute BP fitness point of view / expectations for alignment across gyms and instructors

Maintain compliance with employer/instructor relationship terms, with guidance from BP HR 

Balance attending classes with feedback from staff / guests / instructors to maintain the pulse of the fitness program (recommended that the Fitness Manager audits each instructor once per quarter, with a more frequent cadence for new instructors (to be determined with GM)) 

Develop an efficient and functional system for sourcing and scheduling subs for classes, and review, communicate, and enforce instructor subbing policy 

Develop and maintain tracking systems for class participants, consolidated and accessible by GMs 

Offer special classes or workshops (recommended: monthly between gyms) 

Craft a class and workshop schedule that meets the needs of our community within a provided labor budget in coordination with the Director of Experience and SBP GMs.  Strive for a balance of class types offered at varying times of the day 

Keep the instructor schedule up to date in the online scheduling system 

Update class offerings seasonally to align with changing needs and traffic 

Maintain the internal calendar of classes and events in Approach

Consider member feedback when adjusting schedule and content 

Interview and evaluate potential instructors, and manage process of instructors 

Communicate BP fitness quality standards and expectations with instructors

Communicate programming, gym updates, and additional relevant information with instructors regularly 

Establish and communicate expectations regarding attendance and timeliness with instructors, including an appropriate subbing policy. Document instances of policy infraction when expectations are not met 

Maintain an adequate sub list and process to backfill necessary classes 

Ensure the studio(s) and equipment remain clean and functional 

Document instructions and expectations for studio / fitness area cleaning, and coordinate with appropriate managers and staff to create a cleaning schedule 

Coordinate necessary repairs 

Submit equipment orders as needed and within the budgeted resources 

Manage payroll and invoicing processes

Ensure instructors maintain insurance and credentials

Work closely with GM to track labor and equipment budget to actuals performance  

Review and respond to member feedback requests, and inform the GM of feedback trends 

Keep department managers and associated staff informed and up to date with programming/ facility needs 

Maintain a high level of customer care  

Collaborate with GM and Marketing Team to market classes, workshops, and developing social media content as necessary 

Support incident reporting and reviews, safety reviews, emergency scenarios, and policy writing 

Address customer complaints, injuries in gym, and incidents in facility 

Ensure classes/programs have enough emergency support through systems and notification sequences  

Act as a leader in the space and support leadership team as needed, in collaboration with the GM 

Attend regular 1 on 1s, manager meetings, and staff meetings 

Leverage subcontracted instructor pool to teach  

Work with the GM to determine appropriate labor mix to maintain studio/facility cleanliness  

Work with the GM to set up appropriate communication structure (e.g. Slack) to communicate with staff 

EXPECTATIONS  It is imperative to maintain excitement about the culture and community of fitness at Bouldering Project. BP is a community-oriented company and strives to lead by example by making our offerings accessible to all. BP believes safety comes first, quality supersedes quantity, and all are welcome; we expect leaders to embody these values.  

WORKING CONDITIONS   Many duties require the availability to work a flexible schedule based on business needs and events, including possible evenings and weekends. Duties often occur before and after regular business hours. 

Bouldering Project strives to embody equal opportunity in our workplaces. We believe that different  perspectives and identities strengthen our communities and unlock our potential.  

$68,500 - $72,000 biweekly