General Manager

Job Description:

The main function of the General Manager (GM) position is to manage and control the day to day operations of the club according to set policies and procedures and business practices. The position reports directly to the executive in charge of club operations and/or the Regional Manager. All front desk, customer service, maintenance and fitness training personnel assigned to the respective club report directly to the GM.

Duties include, but are not limited to:

• Actively promotes the philosophy, mission statement and vision of Planet Fitness
• Oversees the entire operation of the gym
• Is responsible for the completion of all administrative tasks and reports
• Supervises all staff
• Schedules staff to adequately cover needs
• Trains new employees
• Prepares annual employee evaluations
• Is responsible for member service
• Is responsible for cleanliness and appearance of the club
• Authorizes all expenditures
• Accepts applications and interviews candidates
• Maintains attendance records and other records required by law
• Calculates employee hours worked and coordinates with payroll service
• Manages all marketing efforts
• Plans and places ads
• Does all bank deposits
• Prepares all administrative forms and reports
• Meets and greets potential members and provides them with a tour of the club

Job Requirements / Certifications:

• Have prior supervisory experience and strong leadership qualities
• Be very familiar with a gym environment or have a fitness background

Priorities:

• Makes sure the gym opens and closes promptly
• Be able to oversee all functions within the club
• Engages in competitive shopping
• Deals with member problems and questions

Skills Required:

• Have solid communication and organization skills
• Have the ability to learn and perform every function in the club

Special Characteristics:

• Enjoy working with people
• Pitches in and performs a variety of tasks as needed
• Be a take-charge individual

Key Performance Indicators / Weight Factor:

• Earnings (EBITDA) / 5
• Revenues / 1
• Net Expense / 1
• EFT Rate / 1
• Close Rate / 1
• Tour Rate / 1
• Close Rate on Tours / 1
• Black Card Sales Rate / 1
• Retention Rate / 1
• Fitness Training Rate / 1
• Merchandise Sales Margin / 1
• Payroll % of Revenue / 2
• Surveys / 1
• Inspection / 1
• Reporting / 1

Core Values:

• Loyalty
• Integrity
• Service