| Company | Old Colony YmcaSee more |
 Address | East Bridgewater, MA |
 Salary | $39K - $49.4K a year |
| Category | Education/Training |
Job description
- Focused Fitness Orientations
- Performs all orientations safely, efficiently, and professionally following branch guidelines and standards.
- Prescribe a full exercise program that is safe, effective, and personalized for each member.
- Adjust orientation to accommodate the needs of the member.
- Promote all organization programs and services with a goal to integrate members into as many offerings as possible
- Member Service
- Be visible, available, approachable, and identifiable for all members with questions, even when busy performing other duties.
- Observe exercise tolerance and safety of all equipment exercisers, and respectfully advise any member who may need help.
- Address the member population with ease and enjoyment. Be amiable and professional at all times
- When not in an appointment or performing other assigned duties, be on the floor making contact with all exercisers.
- Book fitness (and other appropriate) appointments using the proper procedure.
- Keep updated on all programs and policies of the branch. Answer member questions with regard to these, and promote all programs.
- Independently gain knowledge through a variety of means. Be confident with all information you are giving. If you are unsure of the answer, pursue the knowledge and follow up with the member.
- Member Retention
- Follow Association's current Retention formal procedures.
- Follow all member service protocols outlined above.
- Actively seek ways to retain each individual member (phone calls, articles, etc.).
- Be an Active Member of your branch team.
- Communicate clearly and professionally to all members and staff. Utilize proper communication methods (logs, etc.) Seek to improve / resolve conflict.
- Help out in other areas of the center as needed.
- Support management decisions.
- Attend all departmental meetings.
- Take the initiative to “go the extra mile” when necessary.
- Follow proper administrative procedures (time card, subbing, calling in if running late or sick, etc.).
- Sub for other members of the staff on a regular basis whenever possible, including “last minute.”
- Be positive toward the organization and your job at all times.
- Actively promote team spirit among other staff members (through communication logs, positive reinforcement, notes to supervisors, etc.)
- Miscellaneous Duties
- Maintain all pertinent certifications and supply copies of certifications when renewed.
- Complete other projects as necessary, without always being asked (copy forms, file forms, bulletin boards, etc.), and in a timely manner.
- Keep areas stocked with appropriate forms, articles, handouts, etc.
- Follow all opening and closing procedures as outlined during training.
Requirements:
- A degree in Fitness, Health or related field is desirable
- Current CPR and AED certification
- Experience in a fitness center setting with one – on – one and group consultations helpful
- Outstanding organizational skills, member service skills, and communication skills.
- Ability to work in a team environment and independently.
- Professional appearance & demeanor at all times
- Initiative to create new programs, projects, &/or procedures
- Punctual, prepared & responsible
- Keeps up with industry changes, willing to increase knowledge in field
- Ability to highlight, promote, and participate in other programs offered at the branch
Refer code: 8616448. Old Colony Ymca - The previous day - 2024-03-18 02:39
