Financial Concierge Services Manager

Atria Wealth Solutions, Inc. (Atria) is a wealth management solution holding company focused on delivering a clear path to the future of financial advice for financial professionals, financial institutions, and their clients. Headquartered in New York City, Atria’s broker-dealer and investment adviser subsidiaries empower financial institutions and independent financial professionals with a sophisticated set of tools, services, and capabilities that deepen client relationships and maximize efficiencies in their practices.
We are looking for a Concierge Services Manager to join our amazing team. To achieve success this position will need to have a strong communication skillset, attention to detail, and a persistent follow-through attitude. Ensuring compliance regarding security awareness training, risk mitigation, 3rd party vendor review, and policy adherence are the primary responsibilities of this position. In addition, this position is responsible for creating and maintaining all security policies and standards, and oversight of internal and external audit requests.
Location: This position may be done HYBRID out of one the following home office locations or fully remote:

• Houston, TX: 11740 Katy Freeway, Energy Tower III Ste 600, 77079
• San Diego, CA: 10150 Meanley Drive, San Diego 92131
• Syracuse, NY: 100 Madison Street, Syracuse 13202
• Remote for the right candidate

Salary Range: 50,000 - 55,000 USD Annually.
Position Purpose:
This role builds strong partnerships and provides excellent service with their assigned financial professionals, identifying needs-based service and training opportunities.
Essential Functions, Duties and Responsibilities:

• Serve as the escalation point of contact for all home office requests
• Assist with determining resolution priority
• Daily tracking of all phone calls and email escalations to the CSM
• Ensure quality and timely resolution of requests
• Confirm solutions and provide status updates until the issue is resolved
• Record and track a summary of outstanding requests and issues
• Present weekly tracking to the assigned programs / branches
• Work with a Platform Experience Managing Director to promote adoption of strategic initiatives
• Support request resolution and prioritize enhancements and/or bug fixes to the Platform
• Quarterly analysis of all phone calls, emails, system usage, and financial advisor business composition
• Recommend practice management improvement and training opportunities based on the above analysis
• Provide subject matter experts to facilitate recommended practice management and periodic training in a format to be agreed upon by the parties
• Joint review of practice management training to measure adoption of recommended practice management and training techniques
• Present pending and future enhancements to leading Platform features to allow for design and development consideration.
• Sessions to review visual design, grant early pilot access, gather experience feedback and facilitate advanced training events may be incorporated into pilot offerings

INTERNAL AND EXTERNAL RELATIONSHIP AND LEVEL OF INTERACTION:

• Internal: Medium level of interaction with operations group
• External: High level of interaction with external contacts
• Representative: Very high level of interaction with representatives

Required Education, Skills, and Experience:

• Bachelor’s degree or equivalent from four-year college or technical school
• Minimum of two years related industry experience and/or training (preferably with a Broker Dealer)
• Series 7 or 99 license preferred, but not required
• Writing skills and desktop publishing experience required
• Financial services industry experience needed
• Previous experience with managing call center teams or financial services wealth management preferred
• Strong computer skills including Microsoft Office (Excel, Word, and Outlook) and strong understanding of operational products
• Excellent telephone communication and customer service skills required
• Ability to speak effectively before groups of customers or employees of organization
• Ability to communicate, both written and orally, clearly with reps, customers and other staff
• Ability to read and interpret documents such as operations manuals and procedures manuals and instructions
• Ability to write routine reports and correspondence

Why work at Atria?
In addition to a competitive salary, we provide a full benefits package that includes:

• Medical & Prescription Drug Insurance
• Health Advocacy
• Telehealth
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Flexible Spending Accounts
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Life Insurance
• Paid time off, Paid Holiday, Paid Birthday
• Critical Illness, Accident & Hospital Indemnity Coverage
• Identity Theft
• Employee Assistance Program
• Pet Insurance
• Legal Plans
• Virtual Therapy
• Virtual Mental WellCare
• Long-Term Care
• Retirement 401(k) Savings Plan with matching

At Atria, we consider Diversity, Inclusion, and Belonging to be essential to our success, and we are working to integrate it into the fabric of our organization. Our commitment to Diversity, Inclusion, and Belonging is key to our culture and values, and critical for great products, and satisfied customers.
Atria Wealth Solutions, Inc. (Atria) is a wealth management solutions holding company focused on delivering a clear path to the future of financial advice for financial professionals, financial institutions and their clients. Headquartered in New York City, Atria’s broker-dealer subsidiaries empower financial institutions and independent financial professionals with a sophisticated set of tools, services, and capabilities that deepen client relationships and maximize efficiencies in their practices.
Atria operates the following wealth management subsidiaries that provide brokerage and advisory services: CUSO Financial Services, Sorrento Pacific Financial, Cadaret Grant, NEXT Financial Group, Western International Securities, SCF Securities and Grove Point Financial. Atria’s subsidiaries together support close to 2,700 financial professionals with nearly $120 billion of assets under administration. Each broker/dealer is a member FINRA/SIPC, and each advisory firm is a federally registered investment adviser. For more information, please visit atriawealth.com.
Atria Wealth Solutions and its affiliated entities are equal opportunity employers that are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Atria Wealth Solutions and its affiliated entities make hiring decisions based solely on qualifications, merit, and business needs at the time.
It’s time for the next step in your career. Apply now.

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