Customer Service - Concierge

Job Title: Customer Service - Concierge
Location: Greensboro,NC

Job Summary: Responsible for providing exceptional care and comfort to customers, ensuring a unique and positive customer experience based on individual preferences. Serves as the on-site resource for hotel, transportation, meal reservations, and additional customer requests before and during their visit. The Concierge is a key liaison-building asset, providing insights to management gained through customer interactions.

• Maintain cleanliness and organization of the Customer Business Center and ensure presentable equipment in accessible areas.
• Provide strong customer coordination for excellent service.
• Follow proper phone procedures and etiquette, avoiding cold transfers.
• Keep the refreshment area clean and stocked.
• Greet customers in a friendly and consistent manner.
• Provide customers with assigned workspaces and internet access information.
• Assist customers in obtaining reservations for transportation, lodging, meals, negotiating corporate discounted rates.
• Offer information on local attractions, restaurants, and events.
• Oversee the utilization of courtesy cars per approved standard operating procedures.
• Ensure all visitors sign in and wear approved visitor badges.
• Perform flight tracking duties via FlightAware FBO Toolbox for inbound and departing customers.
• Maintain Salesforce customer preferences data.
• Update and maintain the visitor log in the customer preference database.
• Create/cancel single and multi-line purchase orders. Process SAO requests and scanned document files from IOS.
• Process internal payments with billing to management and external payments (CHASE).
• Facilitate initial and recurring training of employees in the Concierge position, including Salesforce, FlightAware FBO Toolbox, and other necessary procedures.

Education:

• High school diploma or equivalent.

Experience:

• Minimum 3 years of Customer Service or relevant administrative experience.

Qualifications:

• Proficient in standard office equipment and Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).
• Experience with multiline telephone systems.
• Excellent communication skills (verbal and written).
• Professional demeanor with the ability to accept instructions and directions.
• Strong customer relations and interpersonal skills.
• Must be able to obtain and maintain an airport security badge through the local airport authority if applicable.