Health Concierge

Job Type
Full-time, Part-time
Description
Ascend Medical is hiring Call Center Representatives or Health Concierge to work remote. As a Call Center Representative you are responsible for providing quality telephone customer service for appointment booking and registration to patients and their families. You'll drive the patients' experience from the first point of contact to setting up portal accounts and ensuring that patients have everything in place for a successful first visit. Primarily working in a remote call center environment answering inbound calls from digital marketing campaigns, local events and more with the purpose of booking healthcare appointments.
Explore your passion for helping others while being a part of an innovative community reimagining healthcare delivery. In this role, you'll directly support members via phone and online appointment request form. No prior experience necessary. We fully train our Health Concierge. Work from home/remote position- MUST BE a GEORGIA resident.
As a Call Center Health Concierge, you are expected to:

• Proactively resolve inquiries while building trust with our patients by understanding their needs to ensure that they find the best care
• Support a high volume of new patients in scheduling their first appointment via phone. Other channels to come in the future!
• Verify medical insurance benefits and explain the patients share of cost
• Document patients in our EHR, interactions in Salesforce, and communicate with the clinical team as necessary.
• Educate new members on the benefits of Ascend Medical and clearly guide members on how to utilize the company's services
• Provide high-level service with a focus on compassion for our patients

Schedule:

• Weekdays: 10:30a-7p EST
• Part-Time & Full-Time

What we offer:

• Benefits Package: medical, dental, vision, life insurance and 401k with matching
• Paid time-off, company holidays and much more!
• Incentives to earn potential extra income
• FREE Ascend Medical Healthcare for you and your dependents.

Who we are:
Ascend Medical, founded in 2021, has a mission to elevate body, mind and soul. Our advanced primary care integrates behavioral health, sexual health, and nutritional health to keep you well physically, mentally, and emotionally. Our hybrid model of virtual and at home care meets patients where they are: at home, work, or anywhere else with comprehensive Virtual and Mobile Care. Furthermore, Ascend accepts all major insurance plans offering its advanced primary care solution with no subscriptions.
Requirements
The role is a strong fit, if you have...

• Aspirations to Win Big. You are positive, adaptable, resilient, relentless and possess the desire to be part of an innovative community of health professionals.
• A Strong, Consistent Work Ethic. Willing to go above and beyond. Self-directed, adaptable and resourceful. You communicate well and you have strong organization skills.
• An Ability to Leverage Resources. Strong technical and computer skills (including mastery of Microsoft Outlook, EHR, and Salesforce).
• Customer Service/Sales Experience. Experience in a call center or customer services/sales role. You're customer focused and love helping others.
• Experience in Health Insurance or Healthcare Services. Prior experience in the healthcare field working with insurance is advantageous but not required
• High School graduate or equivalent
• Bi-lingual Spanish a plus

Ascend Medical is proud to be an Equal Opportunity Employer . Our entrepreneurial culture celebrates independent thinkers and doers who can positively impact our patients and shape our industry. We believe that the unique contributions of each individual are the driver of our success. To make sure that our services and culture continue to incorporate everyone's perspectives and experience we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We celebrate diversity and are committed to creating an inclusive environment for all, for the benefit of our employees, services, and community.
Salary Description
$20/hour