Finance/Customer Service Representative

Finance/Customer Service Representative (Earn a minimum of $700 PER WEEK salary plus monthly unlimited bonus opportunities.)

Toyota of North Charlotte is currently seeking energetic, self-motivated, and goal-oriented individuals to join our Finance /Customer Service team. Our dealership has been an established business in the Charlotte area for more than 19 years.  Additionally, employee perks include, excellent benefits, and unlimited earning potential. 

We Offer:

• Guaranteed salary.  
• Minimum $700 weekly plus unlimited monthly bonus potential
• Prior finance experience is helpful, but not necessary
• 5-day work week (Guarantee based on 40 hours, Saturday's and Sunday's are mandatory)
• Paid time-off
• Competitive benefit package including Medical/Dental/Life Insurance
• Employee discounts

Summary:

The Financial/Customer Service Representative is responsible for meeting with customers who have purchased or leased a vehicle and preparing and disclosing all legal and financial documents relating to the sale.  They will submit customer applications for credit to several Automotive Financial companies, submitting accurate and timely paperwork according to the company’s policy and procedures while achieving a high level of customer satisfaction.  They will also familiarize the customer with the controls of the new vehicle and physically deliver vehicle at the end of the Sales process.  Toyota of North Charlotte is looking for a customer-focused, energetic and self-motivated individual to join our team.

Job Responsibilities:

• Establish and maintain good working relationships with team members and customers
• Present all legal and financial documents to customers
• Check all paperwork for correct title, lien information, and taxes
• Responsible for verifying insurance with customers agents, obtain deposits, verify trade payoffs
• Maintain high ethical standards in daily activities
• Review daily funding delays, complete bank stipulations in a timely manner ensuring expedited funding payments
• Ensure paperwork is legal, compliant and complete without flaw
• Guarantees overall customer satisfaction
• Responsible for following online review acquisition process and maintaining the goals set by the department/dealership
• Establish and meet monthly objectives
• Responsible for product knowledge for vehicle delivery to each customer

Requirements:

• Prior experience not required, on site training available
• Outstanding written and verbal communication skills
• Ability to read and comprehend instructions and information
• Ability to work evenings until 10:00PM, including the last deal of the day
• Ability to work weekends as business needs dictate
• Ability to work in a fast-paced environment
• Professional and dedicated
• Must have impeccable follow up abilities
• Must know how to work in a team environment
• Excellent Communication Skills

Competencies:

• Goal–oriented individual, driven to exceed personal and team goals
• Exceptional communication and customer service skills exemplified to internal and external customers
• Effectively collaborate with fellow employees

In return for your invaluable knowledge, skills, talent and ambition, Toyota of North Charlotte offers competitive salaries and benefits.

Employment is contingent upon successful completion of a background investigation.

Toyota of North Charlotte is proud to be an Equal Opportunity Employer.