Customer Service Representative I

Salary: $19.16 - $28.74 Hourly
Location : Asheville, NC
Job Type: Full Time
Job Number: 2024-01174
Department: Water Resources
Division: Customer Services
Opening Date: 03/06/2024
Closing Date: 3/22/2024 5:00 PM Eastern
Summary
About our opportunity:
The City of Asheville is seeking qualified applicants for the position of full-time Customer Service Representative I within the Water Department. The purpose of this position is to perform a variety of clerical and public contact work and to provide administrative support for a City department.
What you'll be doing:

• Handle phone inquiries concerning policies, guidelines, procedure, services, payments, etc. as they relate to the City's operations.
• Serve as the first point of contact for walk-in customers, answering questions and provide guidance regarding city services, including water bill payments, development permits, general building or services questions, etc.
• Establish, terminate or change services based on account needs.
• Perform general office work inputting data in software systems.
• Checks related websites to conduct research.
• Explain fee, policies, regulations, etc as they pertain to the department and City services.
• Process adjustments regarding services, which includes processing claims adjustments for high water bills.
• Perform general office work inputting data in multiple software systems, checking job related websites and using copy and fax machines.
• May receive and post payments to accounts using payment soft ware and Munis system. Balances receipts at day's end, if receiving payments are part of responsibilities.
• Perform back-up duties at as a cashier, assisting walk-in customers with payments and a variety of water-related issues.
• Research account issues and handles special assignments as needed.
• Supplemental Functions:
  • Perform other similar duties as required.

Benefits:
- Full time position with access to the entire City of Asheville Benefits suite including medical, dental, and life insurance options.
- Enrollment in the North Carolina Pension and NC 401K retirement accounts with company match.
About you:

• What you Bring:

We know your time is valuable. Applicants who meet the following minimum requirements or have comparable experience and/or education will be considered:

• A high school diploma or its equivalent (GED)
• One year of technical training such as budgeting software, Google platforms, MUNIS, and related computer programs, etc.
• Some CUSTOMER SERVICE experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Bilingual in another language preferred but not required.

Applicants with equivalent experience and/or education may be considered.
Persons of all genders and races are encouraged to apply.
Other things to know:
- Hiring Rate: $19.16
- Work schedule: Monday - Friday; 8:00 am - 5:00 pm (40 hours per week)
About UsThe City of Asheville is dedicated to providing quality service for the residents and visitors of our beautiful city, nestled in the Blue Ridge Mountains of western North Carolina. Asheville, NC is a thriving mountain city that has a culture enriched in diversity.
The City of Asheville values and respects a diverse community, workforce and ideas, and is committed to promoting an equitable, fair, and just employment environment. Our organization seeks to create and provide access and opportunities to employees, residents and visitors to fulfill their potential through inclusive engagement practices. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status.

• The ability to use common office machines, including popular computer-driven word processing, database, spreadsheet and file maintenance programs.
• The ability to exercise attention to detail in performing assigned tasks.
• The ability to maintain effective files, records and reports.
• The ability to compute figures rapidly and accurately.
• The ability to deal tactfully and courteously with the general public in explaining policies and procedures.
• The ability to read and understand basic workplace data, such as simple forms, tables, graphs, schedules, etc.
• The ability to conduct research of existing, internal policies and procedures
• The ability to compile data into a formal report or recommendation shared with others and often verbally presented.
• The ability to think creatively with work practice or for program improvement.
• The ability to communicate effectively in spoken and written form.
• The ability to analyze situations to pinpoint problems and assist with solving problems or identifying sources of obstacles.
• The ability to develop and maintain effective working relationships as required by work assignments.
• The ability to analyze and interpret policy and procedural guidelines and to apply this understanding to tasks.
• The ability to bring resources together to resolve a problem or provide a solution.

To view our comprehensive benefits package, click
01
Do you have a high school diploma or equivalent?

• Yes
• No

02
Do you meet the minimum requirements as posted?

• Yes
• No

03
What knowledge, ability, or skills would you bring to this position?
Required Question