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Form of workJob Description
SunPlus Data Group, a technology company with 15 years of expertise in the IT Staffing industry, is in partnership with the Georgia State Government to recruit Field Support Technicians in Atlanta, GA.
- Pay rate is: $18/hr on W2 and $20/hr on 1099
- Highly competitive pay
- Guaranteed 40 hours per week
- 100% Onsite
- Monday-Friday 8 AM - 5 PM.
- 12+ month-long project
- JOB ID: 60100
*(SunPlus Data Group can offer salary plus benefits if requested)*
The primary responsibility and expertise will be to provide direct first-line desk-side support to APS schools and administrative locations.
RESPONSIBILITIES:
- Adhere to established standard operating procedures and service level agreements through the following:
- Maintain exceptional customer service posture at ALL TIMES.
- Build strong relationships with the school administration team, including but not limited to the Principal, Assistant Principal, Main Office staff, business managers, and media specialists.
- Arrive at the school at least 30 minutes before the first bell.
- Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported.
- Work with Level 3 support and specialized Subject Matter Expects to resolve advanced technical issues.
- Escalate complex issues to the IT Specialist/Manager for the assigned cluster as the first point of contact.
- Support a teaming environment with Field Support Technicians at other schools within your assigned cluster and beyond.
REQUIRED SKILLS:
- 3+ years of work experience minimum
- A+ Certification
- Strong customer service skills
- Strong oral and written communication skills
- Proficient in understanding network infrastructure and wireless support
- Prior experience with desk-side support is a MUST
- Microsoft Windows certification is a plus
- ITIL experience/certification is a plus
- Must have a clean criminal record with the ability to pass fingerprint background check
- Must be authorized to work in the United States
- Must hold a valid driver's license and dependable personal vehicle
SunPlus Data Group is a company whose senior management has logged more than 60 man-years in managing Projects, Software engineering, production, and supply chain processes in Government, Aerospace / Aviation, Defense, Healthcare, Manufacturing, Energy, and Communications industries. SunPlus offers market-tested industry-specific solutions and consulting services ranging from project portfolio management, program management, business process automation, business intelligence, and advanced analytics to staffing and outsourcing.
Over the last 20 years, SunPlus Data Group has grown from a five-person technology company to a full-blown consulting and project management consultancy firm. SunPlus consultants have logged thousands of billable hours working with diverse clients nationwide.
SunPlus Data Group, Inc is an SBA 8(a) Certified, GSA schedule holder and Minority Owned firm based in Atlanta, GA providing services to our clients all over the United States.
Over the last 20 years, SunPlus Data Group has grown from a five-person technology company to a full-blown consulting and project management consultancy firm. SunPlus consultants have logged thousands of billable hours working with diverse clients nationwide.
SunPlus Data Group, Inc is an SBA 8(a) Certified, GSA schedule holder and Minority Owned firm based in Atlanta, GA providing services to our clients all over the United States.
