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SalaryWhy join Stryker?
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
Who we want:
- Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize, and automate.
- Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
- Network builders. Managers who build connections with other teams and divisions and coordinate cross-functional collaboration.
What you will do:
As a Field Service Technical Trainer, you will be responsible for the execution of classroom and field training for new and tenured Field Service Technicians. You will be responsible for time in the field validating and coaching proper Field Service process execution.
In this role you will support Stryker’s West region and will frequently travel to Kalamazoo, MI – in addition to travel throughout the West region.
Additional responsibilities:
- Take part in the development and delivery of training materials and training programs in alignment with organizational expectations and strategy
- Provide active engagement in the onboarding and training of all new Field Service Technicians in alignment with the new hire process
- Mentor new Field Service Technicians, teaching and modeling proper process execution, customer centric, and values-based behaviors
- Act as a key member of the training team with the consistent delivery of training content in areas such as new hire training, product knowledge, and repair training
- Be an active part of establishing and implementing standards to operate a best-in-class training environment enabling a greater customer experience and increased employee engagement
- Execute quality audit processes validating training retention and appropriate service delivery
- Identify opportunities for improvement and assist in the development of updated procedures
- Function as a key partner in tracking elements of new employee training – training required for cross-training and product launches
- Partner with Regional Leaders to share insights and aid in strengthening in overall execution of work conducted by the Field Service team
What you need:
- Bachelor’s degree or 6+ years of relevant experience required
- 1+ year of experience in development, facilitation, and/or execution of training materials preferred
- Experience working in a service operations environment preferred
- Ability to travel 60%
$58,700-118k salary plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
About Stryker
Our benefits:
12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
