Field Service Support Person

Description: 
Seeking a qualified, motivated, and experienced individual to join our team as a Field Service Support Person for full-Time employment at a Farmington Hills, MI, Facility. as a Field Service Support
This person will support Onsite Service Technicians to perform Preventative
Maintenance, Repairs, Inspections and Testing of our Fire Detection and Suppression Systems.
Additionally, this person will support the overall service efforts through various administrative tasks as assigned, or as part of the Service Team.

Ideal Candidate:
An Ideal Candidate will have a wide range of experience completing Security and Fire Systems, Mechanical and Low-Voltage Equipment repairs in the field, as well as active remote support for these same repair services to include the following areas:

• Remote Troubleshooting
• Technical Service & Field Support
• Controls & Control Panels
• Networking
• Knowledge of PLC, IO Modules and Relays
• Knowledge of Low Voltage Wiring
• Camera Installation & Service
• Fire, Security Equipment Installation & Service

In addition, qualified applicants should have a minimum of 3 years experience, with a desire to learn all aspects of the Fire Suppression Systems.

Responsibilities:

• Deliver service and support to customers via remote connection or phone support
• Diagnose and resolve technical hardware and software issues
• Determine the root cause of technical issues by evaluating and analyzing the symptoms through investigation and communication with the customer and service team members
• Identify and escalate priority issues to management
• Work as part of a remote service team follow up with customers to ensure positive outcomes
• Schedule service appointments, support other service team efforts to create service routes and assist with other service-related admin type tasks
• Track maintenance and repairs in the company database
• Stay current with system information, changes, and updates
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

Skills & Requirements:

• Effective listening and excellent communication skills
• Ability to multi-task
• Good understanding of computer systems, mobile devices, and other technical products within the service team effort
• Good customer service skills
• Must have the ability to work independently and with little to no supervision
• Able to develop and maintain productive customer relationships
• Must have strong customer service skills
• Sets high standards of performance for self and team
• Assumes responsibility and accountability for successfully completing assignments or tasks
• Focuses on service excellence to ensure a positive customer experience
• A desire to learn and grow within our organization

Ideal Candidate: 
Will have a familiarity with Cisco, Eaton Products, Phoenix Contact equipment,
Siemens and Allen Bradley PLC, Elkhart Brass monitors and valves, electrical schematics, vendor specification sheets, and manuals is considered a plus. Additionally, our candidate would be able to work as a team and willing to work based on the needs of the current service schedule.

This is a Full Time - "Temp-To-Hire" or Direct Placement - Career Opportunity.

Pay:  $25 to $30 Per Hour, based on Skill & Experience Level, determined after Final Job Site Interview.