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SalaryTechnical Support Customer Service Representative
US Alliance Group Inc – Rancho Santa Margarita, CA 92688
US Alliance Group, Inc. (USAG), based in Rancho Santa Margarita, California, is a leader in the dynamic merchant services industry. Our typical customers stay with us much longer, often twice as long as the industry average. Talented and effective Technical Support employees are vital to our continued success. We are actively seeking a Technical Support Customer Service Representative to ensure our customers continue to receive great service as we expand and grow.
The Technical Support Customer Service Representative works in our Operations Department to provide exemplary support to our merchants. The Support Representative performs a wide variety of merchant support functions including troubleshooting and resolving technical related issues via phone and email, training merchants to understand and effectively operate equipment, and adhering to scheduled deployment timeframes.
Responsibilities:
· Respond to inbound inquires via phone and email from clients and merchants
· Efficiently set up and maintain equipment across all company platforms
· Understand, troubleshoot, and resolve technical issues related to company products
· Promote a positive relationship and exemplary customer service
· Provide options and sound advice for merchant resolution
· Fulfill work order and supply requests within scheduled deployment timeframes
· Prepare orders by processing requests; pulling materials; packing boxes; creating shipping labels
· Identify ways to improve service levels and productivity within the department
· Perform inventory controls and ensure warehouse is stocked with essential equipment
· Provide quality service by following company standards and procedures
· Maintain internal filing system
· Communicate effectively, a resolution to any and all technical related questions as they relate to merchants and their equipment and/or account
Qualifications:
· Past experience in technical/customer support is a plus
· Simultaneously use the telephone while navigating computer systems
· Ability to meet job standards for quality, attendance, and scheduled adherence
· Self-motivated, conscientious, and team oriented
· Strong customer service experience
· This position requires individuals with strong time management skills and the ability to organize and manage multiple priorities and systems
· Ability to lift and carry up to 50 pounds and adapt to traditional warehouse environment
· Typing skills are needed along with familiarity with the basic MAC/PC applications, including Microsoft Excel and Word
· Willingness to learn new product information and seize opportunities to expand your job knowledge
· Ability to work well under pressure and express exceptional critical thinking skills
· Capability to evolve and excel in a dynamic office atmosphere
· Non-expired driver’s license required as position may require driving of company vehicle
We offer a competitive salary, great employee incentives, paid time off, medical and dental/vision package, and IRA in a great work environment.
This is not an exhaustive list of duties/position requirements.
If interested, submit resume online.
Job Type: Full Time
Salary: $24.00 - $27.50
Monday-Friday 8am to 5pm (Non-Remote)
This position is subject to a background check, credit report, and pre-employment drug screening.
To review US Alliance Group Inc.’s CCPA Employee Notice, please copy and paste the following link into your web browser: https://usag-inc.com/ccpa-employee-notice/
Job Type: Full-time
Pay: $24.00 - $27.50 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Relocate:
- Rancho Santa Margarita, CA 92688: Relocate before starting work (Required)
Work Location: In person
