Field Service Representative

Job Description
POSITION SUMMARY
Carlisle Construction Materials (CCM) is searching for aField Service Representative(FSR) to join ourCommercial Roofingteam in the Pacific NWRegion. This is an exciting opportunity in a fast paced, customer focused, outdoor working environment. This is a remote position where the FSR will create their schedule and work from home when not in the field. The FSR will provide industry leading technical and customer service for CCM's Commercial Roofing customer base. The FSR manages warranty inspections, job-site training, warranty claim investigations, training, product support, and generation of internal and external reports.
ESSENTIAL RESPONSIBILITIES

• Understand and adhere to CCM and project specific Health and Safety policies.
• Schedule and complete final inspections for warranty issuance for Authorized Applicators.
• Provide on-site technical assistance at start, during, or after installation of warranted projects.
• Educate and promote proper installation of CCM products and systems.
• Expected to be the day-to-day technical expert in the territory for our customer base in which they can depend upon timely and productive responses.
• Conduct warranty claim and or product investigations when required.
• Training presentations and hands on demonstrations for new or existing Authorized Applicators to help promote quality installations.
• Develop strong internal and external working relationships.
• Produce detailed written reports and letters for internal and external distribution.
• Additional responsibilities as assigned.

CORE COMPETENCIES
General Skills

• Strong work ethic and self-motivated to efficiently manage multiple tasks while working independently.
• Professional and positive working attitude with strong interpersonal and customer service management skills.
• Clear and confident verbal and written communication skills.

Technical Skills

• Commercial roofing or general construction experience is preferred, but not required. CCM's onboarding process is extensive, including training on all products and procedures.
• Ability to understand general construction related terms, documents, tools, products, and installation practices.
• Observation and attention to detail, while also being able to see the big picture.
• Comfortable working with technology (MS Office products and specific CCM software/hardware systems.)

Physical Requirements

• Must be comfortable with heights and climbing/setting up ladders.
• Physically able to bend, kneel, climb, lift etc.
• Must possess a current valid driver's license.
• Work in weather conditions throughout the year (heat, cold, wet conditions).
• Travel by air and motor vehicles is required and frequency will vary based on assigned territory.
• Overnight travel will be required based on demand of the territory.

Benefits / Salary Transparency
Our employees' well-being is key to Carlisle's success. While healthcare costs have increased across the nation, Carlisle has absorbed Medical Insurance cost to keep employee premiums at the same rate for four years in a row. In addition to healthcare, you can customize a benefits program that's exactly right for your personal situation.
Benefits offered:

• Medical, Dental, and Vision insurance
• Life and Accidental Death Dismemberment Insurance
• Leave Disability Income Protection (FMLA, LOA, PPL, STD, LTD)
• Employee Assistance Program (EAP)
• Health Advocate - health care concierge service
• PTO - sick days, 11 holidays, vacation
• 401K Retirement Savings Plan with company match
• Employee Stock Purchase Plan
• Flexible Spending accounts (commuter benefits, flexible spending accounts, health savings account)
• College Scholarships for Dependents
• Tuition Reimbursement

The salary range for this position is65k-75k with up to 15% Profit Sharing Bonus. Actual salary could be greater based on education, experience, and other qualifying skill sets.
Requirements
Education and Experience:

• Bachelor's Degree
  
  • Equivalency: Associate Degree and two years roofing or construction experience
• 1 year of roofing or construction experience