Field Service Representative

Accent Controls, Inc. (ACI) is currently accepting applications for Field Service Representative (FSR) candidates, supporting Fort Hood Logistics Readiness Center, located in Fort Cavazos, Texas.
Job Summary

The Field Service Representative must have a minimum of ten (10) years experiences in U.S. Army logistics (or combination of hands-on training and U.S. Army logistics), specifically STAMIS Property Book / Unit Supply / Ground Maintenance and Property Accountability. The support activities include, but are not limited to, providing the Unit with support by answering immediate questions, demonstrating and supporting hands-on usage of the GCSS-Army solution, and reinforcing formal classroom training where skill deficiencies are identified by the Unit. The On-site SMEs will be Certified Solution Experts (CSE) with credentials certified by the Contractor as Wave1, Wave 2, or Multifunctional designations. All On-site SMEs will provide support across all of the functional areas. The FSR will provide hands-on system knowledge, provide on-site individual instruction, assist in solution problem resolution and maintain ongoing integration with the GCSS-Army Program Management Office's (PMO) sustainment efforts.

TASK DETAILS/ ORGANIZATIONAL CONTROLS/ RESPONSIBILITIES:

• Possesses operational knowledge and skills in Army Maintenance Information Systems LIW, SAMS-IE and GCSS-A

• Serves as on-site Point of contact (POC) with GCSS-A Program Management Office (PMO)

• Responsible for problem resolution and administrative processes to include, but not limited to, staffing, training, skills retention, government reporting and reach back for emergent training requirements

• Supports Implementation Teams in day to day activities for configuring and designing the Property Book/Unit Supply portion of the Tactical Enterprise Resource Planning (ERP) implementation of the Global Combat Support System-Army (GCSS-Army)

• Provides Army Logistical Subject Matter Expert advice on Army Transformation, functionality, policy, and procedures to SAP trained consultants

• Provides information on the Army authorization documents: TOE, MTOE, TDA, MTDA, Augmentation TDA, Common Table of Allowances, and Letters of Authorization

• Participates in the review of regulatory and other directives having logistics systems applications for consistency with Army logistics doctrine and determined the impact on the automated systems

• Participates in Ad Hoc group meetings

• Provides information on the organizational equipment readiness process.

• Assists in the development of management policies pertaining to GCSS-A

• Leads student classes in multiple Programs of Instruction (POI) for varying levels of experience and command

• Creates daily status briefs for Department of the Army stakeholders, senior company leadership and local senior Unit representatives

REQUIREMENTS/ SPECIAL SKILLS, KNOWLEDGE AND ABILITIES:
Must be Certified Solution Experts (CSE) with credentials certified by Contractor as Wave 1, Wave 2 or Multifunctional and possess operational knowledge and skills in Army Maintenance and Logistics Information Systems. 10+ years' experience using U.S. Army logistics tools, techniques and procedures Experience in Military Supply Operations listed below:

• Battalion S-4/Brigade S-4 Supply Operations Experience

• Property Book Officer Experience (Senior NCO/Warrant Officer)

• Asset Management

• Unit Level Supply Room Experience (Supply Sergeant)

• Valid Driver's License

• Ability to obtain a CAC

DESIRED SKILLS AND EXPERIENCE:

• CTT+ (Certified Technical Trainer)

• Fielding and Training Army Systems

• Battalion/Brigade/Division Logistics Officer

• Supply Excellence Award Program

• Knowledge in the use of Microsoft Word, PowerPoint, and Excel programs

Marginal Functions:

• Performs other related duties as required.

• Practices physical security and is committed to safety practices.

Working Conditions:
Works on concrete floors and in drafty areas. May be exposed to fumes, fluids, dirt, battery acids, etc., resulting in bruises, cuts, burns, and skin irritation. Wearing of protective wear and other safety equipment is required during all periods of exposure to hazardous conditions. Hand trucks, dollies, and other workers are available for assistance with heavier items.
Physical and Mental Demands

• Including, but not limited to, standing, squatting, lifting (up to 50 pounds); carrying, walking; pushing and pulling

• Including, but not limited to, problem-solving, decision-making, data interpretation, organization; reading and writing

Education
High School Diploma
REQUIRED SECURITY CLEARANCE
Ability to obtain a Secret Clearance, if needed.
This job description is meant to be a guide. It is not intended to limit in any way the duties an employee may be required to perform. This job description may be updated at the discretion of the company.
ACI maintains a drug-free workplace and performs pre-employment and random substance abuse testing and background verification checks. ACI is an equal employment opportunity (EEO) employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email HR@accentcontrols.com to request accommodation. In addition to federal law requirements, ACI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. ACI participates in E-Verify.