Warehouse Customer Service Representative

We are looking for a driven individual capable of managing different accounts while treating each customer as though they were your only one to work in our multi-client 3PL warehouse. This individual will be the in house contact for customers and affiliates, help ensure customer accounts stay up to date and adhere to company standards.

KEY RESPONSIBILITIES

• Maintain all customer related master data (including but not limited to item set up, account set up, and routing)
• Process/Input customer orders, review Daily EDI transmitted edits and make any potential corrections. Manually enter orders as necessary
• Coordinate all customer needs through the appropriate departments, including special requests – expedites, shipping routing, special receiving requests, compliance guidelines, special processes, etc.
• Maintain open communication with customers to continually develop relationships and rapport
• Release all orders timely and properly with all required details. Track order fulfillment progress and proactively communicate exceptions to customer and management
• Follow up with other departments to ensure the service standards are being met.
• Respond to order-related customer inquiries and complaints in a timely and accurate fashion
• Provide forecasts to internal departments for expected volumes, launches and special programs to allow proper planning and execution
• Assist finance department in chargeback disputes and provide documentation as needed
• Other duties as assigned as necessary

REQUIRED SKILLS

• Exceptional verbal and written communication
• Solid problem solving & decision-making skills
• Strong sense of urgency and ability to work in a fast-paced environment
• Ability to maintain an upbeat and positive attitude at all times
• Promotes a constructive team atmosphere, reflects team values, contributes actively to the team’s success
• Strong organization skills and multi-tasking capabilities
• Strong work ethic and ability to work OT as needed
• Handle difficult situations tactfully
• Highly proficient computer skills including Microsoft Office specifically with Microsoft Excel
• Minimum 5 years in a 3PL multi-client environment
• Minimum of 2 years in a Customer Representative/Account Management role
• The ability to create and maintain positive relationships with both external customers and internal departments
• Growth-oriented individuals with the drive to succeed professionally

PREFERRED SKILLS

3PL Central Software and/or Synapse

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Carson, CA 90745: Relocate before starting work (Required)

Work Location: In person