Dispatcher/Customer Service Representative

York Building Products -For over 85 years, York Building Products has stood as a testament to enduring excellence in the building materials industry. As a premier, family-owned and operated company, we've thrived by recognizing the invaluable asset our employees represent. We understand that our success is intricately tied to the collective strength of our team, and that's why we prioritize fostering an environment where every member feels like a valued contributor to our shared success story. Throughout our rich history, we've been the cornerstone of countless construction projects and a leader within the building materials industry on the East Coast. Yet, our foundation isn't solely in materials; it's in our people. By offering an extensive benefits package, a wellness program, ongoing training and educational opportunities, and employee appreciation events, we go beyond industry standards to demonstrate our genuine care for our employees—both professionally and personally. If you aspire to be a vital part of a fast-growing, successful organization, seize the opportunity and apply today!

JOB SUMMARY:

The Dispatcher role is a customer facing role that is responsible for safely and effectively organizing, planning and coordinating driver assignments.

ESSENTIAL FUNCTIONS:

· Ensure trucks leaving the facility meet legal weight requirements.

· Confer with plant personnel to establish driver schedules and assignments.

· Issue billing tickets to drivers for appropriate material.

· Communicate effectively with customers and drivers providing concise instruction or information.

· Develop and maintain professional relationships with customers and drivers.

· Act as backup scalehouse operator if needed within other locations.

· Cleans scales, scalehouse and surrounding areas.

· Adhere to and follow all safety rules and regulations.

· Use effective listening skills to collect required information or to identify potential problems/warning signs and escalate when necessary.

· Must perform other duties as assigned by management.

QUALIFICATION AND EXPERIENCE:

• High school diploma/GED required.
• Prior logistics or customer service experience preferred.
• Ability to multi-task.
• Excellent customer service skills.
• Must be a self-starter with excellent problem solving skills.
• Must have basic computer skills.
• Must be able to read, understand, follow, and enforce safety protocols and procedures.
• Must be able to stand, sit, and walk for extended periods of time.
• Must maintain constant awareness of safety and efficiency and display adaptability and out of the box thinking with the capability to solve problems.

WORK ENVIRONMENT:

· Perform all work in accordance with YBP Safety policies.

· The work is performed in an office environment with minimal noise, depending upon the operation of various office equipment; this will include phones, scanners, copiers, etc.

· Capable of operating various types of office equipment including but not limited to computers, copiers, and scanners.

PHYSICAL CAPABILITIES:

· Physical demands include but are not limited to walking, sitting, bending, stooping, and lifting up to 25 pounds.

ADDITIONAL INFO:

Position Type: Full-Time

Classification: Non-Exempt

Supervisory Status: Non-Supervisor

Duties, responsibilities, and work activities may evolve or change as business necessitates. Medical and/or religious accommodations will be considered as necessary.

Equal Employment Opportunity Policy

York Building Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $57,200.00 - $62,920.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday
• Overtime

Ability to Relocate:

• Frederick, MD 21704: Relocate before starting work (Required)

Work Location: In person