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Form of workAt a Glance
Legrand has an exciting opportunity for a Field Service Manager to join the WattStopper Team in Richardson, TX.
What Will You Do?
Role: Responsible for managing the execution of Commercial Field Services for the division, including overseeing the teams that serve customers through project startup and commissioning, project warranty and Planned Service Agreements. This includes supervision of Regional Legrand Field Service Supervisors, Regional Field Service Coordinators, and working closely with BCS Sales and Services teams.
Organization: Team Lead competency model
Main Interface: Internal - Services management, Sales management, BCS and LNA IT, Sales reps, Product Managers. External - agents, specifiers, engineers and contractors.
Budget: Develops and manages the program budget
Main Job Duties:
1. Lead the Field Service Program, focused on driving productivity improvement, process efficiency, and providing excellent customer experience related to specific Field Service initiatives
2. Proactively engage with internal and external customers to assess, clarify and validate service expectations
3. Supervise support roles responsible for service schedules and logistics including work done on behalf of Legrand by Authorized Service Representatives and Authorized Service Providers.
4. Supervise first level people managers, ensuring they direct their team on day to day activities. This includes goal setting, performance evaluation, coaching, and hiring team members.
5. manage/department resources, managing customer escalations and negotiating resolutions for both employees and non-employees (Authorized Service Representatives and Authorized Service Providers).
6. Track and report department performance statistics to drive continuous improvement and delivery of an exceptional products and/or services.
7. Provide continuous evaluation of Field Service processes and procedures, and suggest improvements as identified
8. Work closely with the Management Team to develop new service opportunities and offerings
QualificationsEducation: BS in business or related or equivalent education and experience.
Education: Bachelor's degree in Engineering or equivalent work experience
Experience: 7+ years work experience in the lighting industry construction industry with electrical contracting and/or lighting controls or similar building technologies. 3+ year's management experience supervising Field Service technicians. Project management experience strongly preferred.
Skills/Knowledge/Abilities:
Requires a strong technical aptitude and problem solving skills.
Demonstrated ability to persuade and negotiate mutually beneficial outcomes
Demonstrated to effectively manage direct employees as well as influence indirect contributors.
Ability to communicate effectively, both verbally and in writing, with people at all levels of a business unit.
Must have exceptional organizational skills with a close attention to detail. Demonstrated ability to expertly handle multiple priorities, including ability to develop and manage to a project plan, establish priorities, work to deadlines and control a number of projects at various stages of work.
Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software. Ability to use internet and web based resources efficiently and effectively. Knowledge of common business and CRM tools
Company InfoAbout Legrand
Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures. Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable. Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR) with revenue of 7 billion, and products sold in 180 countries. For more information, visit www.legrandgroup.com/en
About Legrand North and Central America
Legrand North and Central America (LNCA) employs over 6,500 associates in 50 locations, working across six divisions/sector: Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting. We hold a leading position in every North American market we serve and focus on exceeding our customers' needs within the commercial, residential, and industrial industries. LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network. LNCA is an employee-centered, growing company with tremendous opportunity. For more information, visit legrand.us
About Legrand's Building Control Systems Division
Legrand's Building Control Systems (BCS) division includes the Wattstopper, Vantage, and Shading Systems product lines. BCS industry-leading energy-efficient lighting controls technology and services are designed to meet code, ensure ease of installation, and enable precision control of light in offices, classrooms, hospitals, homes, and more. Combined with our Shading Systems for residential and commercial applications, Legrand's Building Control Systems provides leading solutions for the control of natural and electric light in spaces where people live, learn, and work. BCS teams' partner with designers to offer solutions that meet today's green initiatives, including LEED, WELL Building, Living Building Challenge, and more
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Equal Opportunity Employer
Employment Type: OTHER
