Field Service Engineer/Application Engineer

Parent company:  http://www.jpt-hipa.com/en/index.php

HiPA Photonics Inc. (Previously called JPT Opto-Electronics Inc.), headquartered in Santa Clara, CA, is a subsidiary of HIPA PHOTONICS PTE. LTD in Singapore (previously called JPT Electronics Pte. Ltd).

Job Description: 

NOTE: Working on the customer's site in Clayton, Indiana.

• Maintain expert level of product knowledge, listen, understand, and convey customer requirements; Maintain professional business relationships with customers.
• Responsible for equipment installation, commissioning, upgrade, service, and maintenance, repair of equipment using revision-controlled documented processes, and to the satisfaction of specified parameters.
• Bring up the highly automated machine with expert knowledge of its laser system (infrared (IR), Ultraviolet (UV), etc); electrical system (machine I/O, motion control drives, relays, etc.); Optics and Vision system (Optical alignment, CCD camera calibration, and setup, etc.); Mechanical system (Multi-axis motion stages, workpiece handling system, etc.).
• Might travel to other project sites to perform machine start-up, tuning, integration, and training services, inspection for problem resolution of all operating parts to ensure proper operation within expected tolerances, Company provides accommodations.
• Able to work independently and effectively to handle requirements on the customer site machines in a professional and timely manner, perform routine maintenance on equipment, and assist in developing specifications and procedures.
• Uses enhanced troubleshooting skills to resolve Laser equipment issues, and acts as an escalation point for the resolution of technical issues and product support.
• Troubleshoots and analyses problems and workflow processes. Resolves immediate issues and can collaborate on root-cause analyses to implement changes to prevent future problems.
• Cooperate with the R&D team to complete the relevant testing and verification of the machine and equipment.
• Provide status reports of the ongoing project and future projects, and document all installations, inspections, and repair work, in accordance with documented contra-cultural requirements.
• Make recommendations for improving the reliability, and performance of our equipment.

Job Requirements:

• Mainly works in Clayton, Indiana with the HiPA team on the customer's site.
• Candidate must possess at least a Diploma/Degree/Master of Engineering in electrical, mechanical, automation, optics, or other relevant qualifications.
• Prefer 1 year of working experience in machine setup, installation, maintenance, and commissioning of automation equipment or laser processing equipment, capable of handling equipment failures independently and quickly.
• Good communication skills, careful and rigorous, patient, responsible, and good teamwork.
• Proficiency in English and Mandarin-speaking is a plus (to communicate with English and Mandarin-speaking clients and colleagues).