Field Service Engineer - Fire

Field Service Engineer, Fire - Indianapolis [hybrid/field/travel]

Come join a team that makes a difference here and around the world!

Peerless Pump Company, an Indianapolis based subsidiary of Grundfos, is seeking an experienced Field Service Engineer to join its FireConnect group.

Peerless: having no equal; matchless, unrivaled.  At Peerless, a Grundfos subsidiary, our team of experts come together with a common passion for manufacturing sustainable pumps that provide peace of mind.  Our pumps create more reliable food supplies, clean and safe water, and keep life and property safe around the globe.  For nearly a century, the Peerless brand has helped keep people safe where they live, work, and play.  We are Pioneers.  We are united.  We are Peerless!  Join our united team!

What is the job about? 

The Field Service Engineer (Fire BU) is responsible for Field Service applications, system diagnostics, fire pump system commissioning, FireConnect service and commissioning and other service related functions.  Position reports to, and will take functional direction from, the Sr. Customer Success Manager.  

Your main responsibilities: 

• Provide technical expertise to end-users.
• Provide fire pump system start up, supervised start-up, commissioning, and re-commissioning services to end users and sales channel partners.
• Provide FireConnect installation, commissioning, troubleshooting, controller commissioning, electronics diagnostics services to end users and channel partners.
• Provide system diagnostics, analysis and recommendations as required by customers.
• Develop innovative ideas for the growth of parts and service business through service related activities.
• Perform field diagnostic service such as laser alignment and vibration analysis.
• Provide in-depth support to sales for the key accounts program including the development of site survey formats, economic justifications for new equipment, etc.
• Provide technical sales support as required from time to time to key account customers.
• Understanding of all Peerless product lines and the ability to perform repair, start up, installation and removal of all product lines.
• Provide training to end users as required by contractual agreements.
• Provide a source of general technical and business advice and guidance, specific and general to Management team that is specific to Field Service.
• Provide knowledge and expert advice to Service department and co-workers.
• Maintain a professional image to reflect Peerless Pump in the best possible light.
• Document service visits with written trip reports & visual evidence as necessary.
• Promote and advocate Peerless products and services as situations permit.
• Perform work, promote teamwork and communicate in conjunction with our culture and corporate standards (Safety/Environmental, Quality, Continuous Improvement, Communication, Internal Controls, etc.).
• Participate in sales opportunities as required by management.
• Identify additional service opportunities that lead to additional sales
• Provide technical support to end users and resolve technical problems
• Develop service literature, service technical bulletins, etc
• Participate in the update / development of IOMs

Competencies

• Computer literacy essential on all normal Office applications.
• Understanding of Peerless business systems.
• Product knowledge and experience with hydraulics and pumping systems to a very high level are also required.

Key Success Factors

Key measures include but not limited to;

• Technical preparation prior to on-site service activities
• Ability to multitask and remain organized
• Highly developed field-based (customer facing) and phone-based technical skill sets
• High level of comfort with ambiguity; can pivot quickly during service situations
• Autonomous self-starter that knows when to ask for support
• Ability to establish customer centric dialogues with creating value for customers

Posting, Reporting, and Work Relations

Position reports to the Senior Customer Success Manager - FireConnect.    Works closely with other associates in the Fire & FireConnect Business Units.  Stakeholder management: involves connectivity with Sales and Service organizations, external customers and distributors / external Service Partners.

Your background

We imagine that you have:  

• Associates degree or Bachelor’s degree or equivalent in a technical subject preferred.
• Technical education is preferred.
• 10+ years relevant sales/commercial/technical experience considered in lieu of technical degree.
• International travel experience preferred.
• Very strong communication skills – written and verbal.  Fluent in English (verbal and written)
• Must be able to hold a valid US Passport
• Must be able to travel up to 75%

Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.

What’s in it for you?

What are your goals? Here at Peerless it’s our mission to enable you develop and fulfil your aspirations, both career and personal. You’ll find that your fresh ideas will be welcomed and make a difference in how we conduct our business.

In addition, your day-to-day benefits as a regular, full-time employee include:

• 5 paid holidays;
• paid time off for volunteering;
• up to 20 paid vacation days a year accrued by date of hire.
• Competitive medical, dental, and vision plans; 401(k)-match program.
• Annual bonuses, parental support, engaging team buildings.  
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
• Long-term career development with regular dialogue, as well as continuous learning and development opportunities.
• Access to the modern Grundfos Academy to pursue further both personal and professional development.
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

Do you want to learn more? 

If you have questions or would like to know more about this position, please contact Recruiter at bhummel@grundfos.com

 If this job sounds interesting, please send your resume and cover letter by clicking “Apply”. 

We look forward to hearing from you.

If you would like to dig deeper into the Peerless universe, please visit us and check out why our employees are Peerless.  I am PEERLESS!

Peerless participates in E-verify and is an Affirmative Action, Equal Opportunity Employer. All positions subject to post offer drug screening and background checks.

Peerless needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Peerless and Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply.  Learn more about your rights as an applicant and pay transparency. Accommodations are available for applicants with disabilities.