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Form of workJob Description
The Field Service Specialist will install, maintain, repair and support instruments on all levels Hardware, Software and Applications.
Primary Responsibilities
- Install, maintain, repair and support instruments on all levels HW, SW and applications
- Maintain and develop positive relationships with customers
- Assist in the development and maintenance of reference customers
- Assist in meeting/exceeding sales targets while maintaining high customer satisfaction
- Actively promote and sell Field Service products
- Utilize the oneservice Mobile Solution to input and provide information that will increase effectiveness
- Utilize all available tools such as Service Reports, Spare Part & Service Manuals, Partner Service Information, internal service information etc.
- Give active feedback to Sales, Global Product Support and your team/management
- Manage effective available time and resources
- Provide cross-border/district/region support when required
- Positively represent oneservice in front of the customer, be a good example!
- Ability to lift up to 50 lbs.
Primary Position Requirements
Education:
- Technical and/or Scientific degree/education in Electronics, Engineering or Life Sciences and reasonable product knowledge within the Life Science, Diagnostics or Medical Equipment industry /markets preferable, Automation experience
Experience:
- Min of 3 years’ service and support experience in a comparable position within the after-sales service business in the Life Science, Diagnostics or Medical Equipment industry/markets, or equivalent experience maintaining instrumentation in the above fields
- Proven work experience in developing customer relationships
- Minimum commercial skills
- Valid driver’s license and Passport and willingness to travel, national and internationally
Interpersonal skills:
- Good written and verbal English language communication skills
- Good interpersonal skills
- Ability to work both independently and in a structured working environment
- Supervisory Responsibilities:
- Does not supervise employees
Travel:
- Extensive travel required (75%)
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