Field Service Engineer

Position Title: Field Service EngineerClassification: Exempt

Position Number: 310 Reports To: Technical Services Manager

Department Name:Technical Services Authority Level:

Department #: 900 FAA Covered Position: Yes

Location: NC Date Reviewed: 04/20/2021

The Field Service Engineer is responsible for performing various technical projects as directed by the Manager of Technical

Services. Provide technical assistance to customers, sales, production, and customer service departments. Coordinates activities to evaluate and resolve technical concerns.

POSITION DUTIES:

* Provide technical support for customers

* Conduct various technical presentations

* Support retread level escalation with customers

* Investigate tire failures and customer concerns

* Collect operation/ field conditions and tire performance data

* Perform statistical analysis on field and production data

* Analyze rejection rates to identify shifts in product quality and changes in market conditions

* Analyze operation and field condition data to anticipate and understand quality concerns

* Determine key variables affecting tire performance

* Monitor competitors through various media

* Coordinate and follow in-service evaluations

POSITION REQUIREMENTS:

• B.S. in Engineering; or two to four years related experience and/or training; or equivalent combination of education and experience.
• Ability to comprehend and apply statistical methods
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Ability to effectively manage projects.
• Proficient in Microsoft Office
• Excellent Communication Skills
• Must be willing to travel up to 50% of the time

FAA Airframe & Powerplant License may be considered in lieu of an Engineering Degree

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the teammate is frequently required to sit
• Reach with hands and arms; climb stairs as needed;
• Talk, hear and communicate effectively
• The teammate must occasionally lift and/or move up to 25 pounds
• The noise level in the work environment is usually moderate; at times the teammate may be required to be in the manufacturing or warehouse environments that are usually not moderate; appropriate

PPE will be required at that time

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the teammate for this job. Duties, responsibilities and activities may change at any time with or without notice.

Teammate signature below constitutes understanding of the requirements, essential functions and duties of the position.

Teammate Date

Leader Date

Bridgestone Corporation, headquartered in Tokyo, is the world's largest tire and rubber company. In addition to tires for use in wide variety of applications, it manufactures a broad range of diversified products, which include industrial rubber and chemical products and sporting goods. Its products are sold in over 150 nations and territories around the world.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person
• Office
• Warehouse

Application Question(s):

• Do you have the following licensee or certification: Airframe & Powerplant License?
• Do you have experience in Schematics?
• Have you completed the following level of education: Bachelor's Degree?

Work Location: In person