Field Service Dispatcher

Job Description

 

 

Job Title: Field Service Dispatcher

Reports To: Service Manager

Department: Service, Exempt

Location: Andrews

Summary of Primary Functions: 

Dobbs Equipment is looking for a Field Service Dispatcher. This position is responsible for job control, changes, and scheduling for field-related repairs as required by customers and providing daily direction to technicians in determining, assigning, and coordinating their work in a professional manner.

 

Essential Functions and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (Other duties may be assigned)

• Initiates work order opening and assigns estimates value
• Updates work orders as the scope of the job changes
• Follows up with technicians on status of the assigned work order
• Provides communication to customer on schedules, warranty, etc.
• Provides communication to other cost centers for the purpose of scheduling component repairs and machine scheduling
• Communicates the new estimate to the customer via fax or e mail when the scope of work changes
• Prior to rework being completed, communicates with service manager the nature of the rework required
• Handles all incoming customer calls and inquiries pertaining to Field Service work
• Schedules and dispatches technicians with customers any PM/UU services to be completed
• Schedules and dispatches technicians with customers any PIP's that need to be completed
• Provides input to the Service Manager for truck and tool purchases
• Assists in identification and development of new market opportunities
• Serves as secondary contact for field technicians
• Serves as initial contact for customers requiring Field Service repairs
• Establishes internal priority system for field manager to pick up workflow
• Communicates to the service clerk, information on problem jobs for resolution prior to invoicing
• Assigns work orders to technicians as appropriate
• Provides input to the Field Service manager on employee performance and provides recommendations on employee appraisal and training needs
• Reports to the service manager any rework or non-productive activity on the part of technicians that occurs in the field operation

 

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

• Supervisor experience
• Industry knowledge

 

Education, Skill, and/or Experience Requirements:

• A 2-year degree and familiarity with industrial equipment, such as construction or forestry equipment is preferred.
• Organization and communication skills must be highly developed.
• Computer skills need to be broad based.

Language Skills:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. 
• Ability to apply concepts of basic algebra, statistics, and geometry.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.  The employee is occasionally required to sit.  The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet.

 

We're an Equal Employment Opportunity and Affirmative Action Employer;

Dobbs Equipment is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We are committed to providing an environment free of discrimination, harassment, and retaliation both for our employees and applicants. We make all employment related decisions on the basis of an individual's qualifications and job performance. We recruit, hire, promote, train, transfer, and make compensation decisions without regard to race, religion, color, creed, national origin, ancestry or citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

 

Notice to Applicants: We participate in E-Verify in the United States.

 

 

Drug Free and Alcohol-Free Workplace Notice.

Dobbs Equipment is an Equal Opportunity and At-Will Employer.

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