Service Dispatcher

Job Title: Service Dispatcher
Location: North Charleston, SC
Compensation: $19-$24 an hour based on experience, plus potential for a bonus
Schedule: Monday & Friday, 8:00am-5:00pm
Who We Are
**NAMED TOP PLACES TO WORK FOR THE PAST FOUR YEARS**Preferred Home Services, a locally owned and operated company, is one of the highest rated Plumbing, Electrical, and HVAC companies in the Charleston, SC area. We firmly stand by and practice our mission statement: "To deliver the highest level of home services that customers refer to family and friends; team members are proud of, and the community welcomes in its backyard."
Why Work for Us? If you want to take pride in the work you do, be valued for your contributions to the team effort, have a lasting career, be inspired every day, and have fun with your colleagues, we are looking for you! You have seen our bright green trucks in your neighborhood...now join our team.
Job Overview
We are seeking a reliable and organized Service Dispatcher to join our team. The Service Dispatcher will be responsible for efficiently coordinating and scheduling service requests for our technicians. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities:

• Schedule and dispatch technicians to customer locations based on urgency, availability, and skillset.
• Maintain an organized schedule and ensure timely dispatching of technicians to maximize efficiency and customer satisfaction.
• Provide accurate and detailed information to technicians regarding customer locations, service requirements, and any special instructions.
• Coordinate with customers to confirm appointment times, gather relevant information, and address any concerns or questions.
• Monitor technicians' progress, ensuring they complete jobs within designated time frames and update the dispatching system accordingly.
• Track and document service activities, including job completion status, materials used, and customer feedback.
• Assist in resolving scheduling conflicts, emergencies, and service disruptions by reassigning resources or contacting clients to reschedule appointments.
• Collaborate with the service team to optimize technician schedules and workloads.
• Maintain open lines of communication with customers, technicians, and other team members to ensure smooth service delivery.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

Desired Skills and Experience:

• Proven experience in a dispatching role, preferably in the HVAC, Plumbing, or Electrical service industry.
• Excellent organizational and time-management skills, with the ability to prioritize tasks effectively.
• Exceptional communication skills, both written and verbal, to interact with customers, technicians, and team members.
• Proficient computer skills, including experience with dispatching software and Microsoft Office Suite.
• Ability to work well under pressure in a fast-paced environment and adapt to changing priorities.
• Strong problem-solving and decision-making abilities.
• Outstanding customer service skills and a friendly, professional demeanor.

We solidify the importance of our team members and go above and beyond with the Benefits we offer:
• Health Insurance, Dental and Vision
• 401(k) with up to 4% matching
• Paid Holidays
• Paid Time Off
• Life Insurance, Short-Term Disability & Long-Term Disability, Critical Illness and Accident Indemnity
• Employee Referral Program with $1,000 bonus for qualified positions
• Flexible Spending Account and Health Savings Account
Requirements
• High school diploma or GED.
• Valid SC driver's license and a safe driving record.
• Authorized to work in the U.S.
*Preferred Home Services is an Equal Opportunity Employer.