Dispatcher / Lead Coordinator - Columbia, SC

Overview

American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975.

LOOK at what’s NEW for ARS in 2023…

• Low-Cost Health Insurance Plans starting at $5 a week.
• Free Teledoc Health, Virtual Doctor Visits from your first day of employment.

Pay Range: $16-$17 per hour

Schedule: TBD - possible hybrid role with Work-from-home on weekends.

Responsibilities

At ARS, the value of your customer service delivery will never go unnoticed, the opportunity for career advancement is abundant. We are seeking an experienced Dispatcher to ensure our technicians are moving in the most efficient manner, and our customers’ needs are held to the highest of standards. Take customer information from our customer service system and relay to our employees in the field.

Responsibilities include:

• Schedule sales appointments for our in-field sales professionals.
• Disptach technicians to customer's homes.
• Contact customers prior to all in-home sales presentations to communicate expectations.
• Communicate throughout the day with our in-field sales professionals offering assistance they may need from the branch office.
• Follow up on quotes given to customers and communicate any needs they may have in relation to the sale.
• Process completed paperwork, electronic and manual forms.
• This position will consist of heavy phone volume and tight deadlines at times.

Dispatchers can expect:

• Year-round work as we support multiple trades with multiple busy seasons.
• Competitive pay options based on your skill and availability.

• Paid orientation, paid training, and weekly direct deposit payroll.
• Clean office environment with great equipment and a strong team ready to grow along side of you.
• Comprehensive Training Opportunities provided by in-house Learning & Development team.
  • Training including but not limited to technical, sales, safety, leadership, systems training.
• National Network to support professional growth & development and provide transfer opportunities.

As the employer of choice, we offer an Industry-Leading Benefit Package:

• Choose from one of FOUR health insurance options, starting as low as $5 per week!
• HSA (Health Savings Account) and annual company contribution for specific plans.
• FSA (Flexible Spending Account) for specific plans.
• Dental and Vision Insurance options.
• 401(k) with weekly match contribution
• 13 PTO Days + 8 Paid Holidays
• Company-paid life insurance policy, Short-term disability, long-term disability (additional life insurance options are also available)
• Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.)

Qualifications

• Ability to provide an exceptional customer service delivery with both inbound and outbound customer calls.
• Inside Sales experience preferred with preference given to those with experience booking sales calls and generating sales leads.
• Must be able to demonstrate computer proficiency and have experience using Microsoft Products and multi-line phone systems.
• Ability to work assigned shift and weekend rotation if required. (Discuss all schedule requirements at interview)
• Required to know the local area to assist technicians with maneuvering traffic and getting to residence in a timely manner.
• All candidates are required to undergo pre-employment drug screen and background checks.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.