Field Office Supervisor

Help at Home Senior Care has been providing in-home care to seniors for over 20 years. We have recently opened a Santa Rosa location and need an independent person who enjoys providing training to our Caregivers as well as going into client's homes to assess their needs related to in-home care as well as provide home visits throughout the year. It is a part-time position, Monday through Friday, 10AM-2PM, paying $30 per hour.

The Field Office Coordinator at Help at Home Senior Care is a dynamic and versatile role, primarily focused on managing and overseeing all activities that must be done locally. This position serves as the crucial link between the Field Office and the central hub office in Auburn, CA, ensuring seamless integration and efficiency in service delivery.

Key Roles and Responsibilities:

1. Local Operations Oversight:
   • Coordinate all local operational activities.
   • Ensure all remote needs are met efficiently, acting as the operational focal point in the remote territory.
2. Staff Liaison:
   • Act as a liaison between the central hub staff and local operations.
   • Serve as the eyes, ears, and hands for central office staff, executing requests, and providing ground-level insights and client specific caregiver training.
3. Client Interaction and Assessment:
   • Perform client assessments, understanding their specific needs and preferences and communicating both verbally to the Staffing Manager and providing complete documentation in AxisCare.
   • Conduct Client Visits (Semi-annual Home Visits and Change in Condition Assessments), communicating both verbally to the Staffing Manager and documenting in AxisCare needed changes to the Client’s Notes and Care Plan.
4. Caregiver Training and Support:
   • Organize and conduct caregiver Onboarding, Orientation, and other training programs as requested by the General Manager.
   • Provide ongoing support and guidance to caregivers, enhancing their skills and ensuring adherence to company standards.
   • Provide Client Specific Training as requested by the Staffing Department.
5. Local Compliance and Quality Control:
   • Monitor compliance with local regulations and company policies.
   • Implement quality control measures, as requested by the General Manager, to maintain high standards of care and service.
6. Communication and Coordination:
   • Maintain regular communication with the home office.
   • Coordinate with various departments to streamline operations and resolve any local issues.
7. Community Engagement:
   • Represent the company in local community events and activities as requested by the Sales/Marketing Team.
   • Build and maintain positive relationships with local entities and caregiver referral sources
8. Feedback and Continuous Improvement:
   • Provide feedback to the central office on local operations and potential areas of improvement.
   • Implement strategies for continuous enhancement of services and operational efficiency.

Qualifications:

• Proven experience in operations, preferably in healthcare or a related field.
• Strong leadership and communication skills.
• Ability to work independently and handle multiple responsibilities.
• Previous Caregiving/Healthcare experience in regards to teaching best practices.

Characteristics:

• Highly organized and detail-oriented.
• Problem-solving mindset.
• Adaptable and able to work in dynamic environments.
• Strong interpersonal skills and a team player.