Fiber Optic - Network Technician

Job Title: Fiber Optic - Network Technician 

Reports To: Network Supervisor

FLSA Status: Non-Exempt

Department: Technical Operations

Summary:

At Vexus Fiber, we don’t just bury lines, we plant roots which is why we want you to Discover More with a rewarding career in technology with a company committed to growing right in the areas it serves. We value our employees because they are essential in our efforts to provide top quality fiber internet and because they help us make our communities stronger. Being a part of the Vexus family offers you the opportunity to enjoy accomplishment and success in a career with true growth potential and with a company that believes in providing the training and support you need to succeed.

General Responsibilities:

As a Network Technician you will be primarily focused on new installations and repairs of our cable, internet, phone and Intellihome systems. You will drive a company truck, go into customer homes, and represent Vexus Fiber to our customers. In addition, you will learn and perform change of service, additional outlet installation, disconnection of service, payment collection, and other duties as assigned.

Benefits and Rewards:

• Full training and support from our Technical Trainer of Tech Operations
• A company vehicle, company uniforms, tools you need to be successful in your career, and a cell phone.
• Pay increases and or bonuses through self-guided study.
• Fun work environment with opportunity for career advancements.
• Competitive medical, dental and vision insurance.
• Life and long-term disability
• A 401k plan with employer match
• Paid time off/holidays to all full-time employees
• Service discounts to enjoy all that Vexus has to offer at your home*

                  *Waiting period may apply

Specific Responsibilities:

• Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service in all weather
• Install, maintain and troubleshoot Fiber Optic equipment/facilities Fiber Optic wiring inside and outside of the Central Office/Hubs to the customer premise
• Activate various inside/outside OLTs, ONTs, STBs and routers at different locations
• Assure proper optical light levels that will provide high quality service
• Identify and report all incidents of noncompliance (FCC, NESC, OSHA and Vexus standards)
• Responsible for motor vehicle per company policy including equipment and tool inventory, vehicle security and vehicle maintenance
• Utilize maps and various test equipment to investigate Fiber Optic cable/equipment trouble and select the suitable action to correct any irregularities
• Work with various connectors, fasteners and wires while utilizing various hand and power tools
• Team with other departments and the Network Operations Center (NOC) to provide superior customer service and customer experience
• Provide superior customer service and customer education on the proper use of Vexus Equipment
• Maintain professional appearance and behavior at all times, and maintain excellent attendance
• Generate additional company revenue through effective sales techniques
• Ability to work flexible work hours, including evenings, overnight, weekends holidays and overtime as required
• Adheres to all safety protocols and Vexus policies
• Other duties as assigned

Experience/Skills:

• High school diploma or GED required: trade school training preferred
• Valid driver’s license: satisfactory driving record

Physical Requirements:

• Climb poles with proper equipment, ladders or other structures as needed. Lifts and carries loads up to 75lbs (including line ladder); Works within limited confines, such as crawl spaces
• Ability to work in all weather conditions and at various heights
• Ability to differentiate between different sizes and colors of wires

Vexus Fiber is an Equal Opportunity Employer