Fiber Optic - Field Service Supervisor

Job Title: Field Service Supervisor

Reports To: Technical Operations Manager

FLSA Status: Exempt

Department: Technical Operations

Who Are We?

At Vexus Fiber, we don’t just bury lines, we plant roots which is why we want you to Discover More with a rewarding career in technology with a company committed to growing right in the areas it serves. We value our employees because they are essential in our efforts to provide top quality fiber internet and because they help us make our communities stronger. Being a part of the Vexus family offers you the opportunity to enjoy accomplishment and success in a career with true growth potential and with a company that believes in providing the training and support you need to succeed.

 Job Overview:

The Field Service Supervisor, is responsible for overseeing a group of Field Technicians and monitoring their performances to ensure maximum productivity. As a Field Service Supervisor, you are in charge of maintaining, service and repairs to fiber broadband communication networks, distributions, and components.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

• Perform all tasks and responsibilities in a safe and efficient manner
• Trouble-shoot and repair problems in system networks
• Test, align and adjust components, cables and equipment used to process signals in both directions (Downstream and return path).
• Splice and activate Fiber Optic cables, transmitters, receivers, and ONT
• Assist in training activities
• Perform emergency fiber restoration
  
• Identify and report all incidents of non-compliance (FCC, OSHA and company standards)
• Assure system security by following company procedures  
• Provide superior customer service
• Complete all tasks to company quality standards
• Represent company in a competent and professional manner to all customers, associates, and outside organizations
• Maintain professional appearance and behavior at all times
• Maintain excellent attendance
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
• Perform plant serviceability surveys
• Other duties as assigned, which may include cross functional assignments

Benefits:

• Competitive medical, dental, and vision insurance
• Life and long-term disability
• Company vehicle
• A 401k plan with an employer match
• Paid time off/holidays to all full-time employees
• Service discounts to enjoy all that Vexus has to offer at your home*

        *Waiting periods may apply

Qualifications:

• Able to present technical information to a non-technical audience
  
• Able to accurately measure distances using tapes and other measuring devices
• Able to prioritize and organize assignments and responsibilities
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle escalations and time-critical issues
• Able to read street maps and system design prints.
• Able to work flexible hours as required including evenings, weekends and on-call shifts
• Must have a valid driver’s license and good driving record
• Must pass pre-employment drug screening
• Must pass a criminal/motor vehicle background check

Education/Experience:

• Position requires a high school diploma or equivalent.
• Basic knowledge of Fiber Optics and working knowledge of the operation of a distribution network are required.
• Two to four years of experience and related associate's degree (or equivalent in training and experience) is preferred.

 Computer Skills:

• Basic computer skills are required including internet and e-mail.
• Experience with Microsoft Word and Excel.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in this environment is usually moderate.

Vexus Fiber is an Equal Opportunity Employer