Address
Form of workEssential Duties & Responsibilities: Include but are not limited to the following:
Feed Warehouse Oversight
- Takes in retail feed products from suppliers.
- Operates equipment including legs, conveyors, forklift, and scale.
- Maintains open communication with the Location Manager and Retail Feed Manager to coordinate operations.
- Manages product receiving, inventory, invoicing, and transfers.
- Ensures product freshness and rotation of stock.
Customer Service
- Provides fast, efficient, and courteous service always.
- Answer incoming calls as necessary. Gather accurate customer information and relay information to appropriate personnel. Handle and direct customer complaints to the proper personnel.
- Works extended hours as requested by supervisor to ensure good customer service in busy season.
Maintenance
- Maintain the warehouse and office in a neat and orderly fashion.
- Ensures that work area, equipment, and vehicles are all neat, clean, and well maintained.
- Keep resource manuals accessible and current.
Billing
- Ensures all items sold are delivered and charged in a timely manner.
- Bill products picked up by customers.
- Correctly split tickets for landlords, etc. as directed by growers.
Daily Operations
- Responsible for weighing incoming and outgoing grain.
- Assist in settling grain in a timely manner.
- Maintain some knowledge and interest in communication with local farm customers concerning commodity prices and trends.
- Be aware of the cooperative’s prices on commodities and services and review with your supervisor as necessary.
Seasonal Operations Support
- Assist in loading and unloading of products from vehicles based on work orders as needed.
- Unloads and loads grain from trucks and wagons as needed.
- Operate fertilizer tender trucks as needed.
- Fill and transport NH3 equipment as needed.
- Operate commercial application equipment as needed.
- Operate a semi-truck in the off-season or as needed.
Other
- Uses all tools, equipment, and vehicles carefully and for their intended use.
- Attend product updates and service training sessions as required by the supervisor.
Qualifications & Requirements:
- Must be licensed and insurable to drive.
- Must have or the ability to obtain a Class A CDL with tanker and HazMat endorsement.
- Must have or be able to obtain a Commercial Handler’s or Applicator’s License.
- Understand the importance of providing very high levels of customer service.
- High school diploma or GED with 1-3 months of related experience.
- Understand the importance of providing very high levels of customer service.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Understand the seasonality of the farm supply business and the in-season time commitment.
- Must be able to interact and effectively communicate with customers and individuals at all levels of the organization.
- Possesses problem solving capability and understands the operational processes.
