Initial Posting Date:
03/22/2024
Application Deadline:
04/04/2024
Agency:
Department of
Human Services Salary Range:
$3,776 - $5,747
Position Type:
Employee
Position Title:
Family Coach (
Human Services Case Manager).
Bilingual English/Spanish Required Job Description:
We offer bilingual differential pay, which is an extra 5% of the employee’s base pay upon passing test(s) evaluating your proficiency in a language other than English. Bilingual English/Spanish language skills are REQUIRED for this position.
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the
Equity North Star
as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
Join our Family Engagement team in Medford!
Do you have a passion for serving Oregon's most vulnerable families? Are you an innovative, compassionate and hard-working individual who thrives when working as part of a team? If this sounds like you, you could be the newest addition to our Family Engagement family, and we sincerely hope you consider joining us.
We are seeking a talented individual to serve as a Family Coach at our Medford office. Family Coaches work closely with Oregon families to provide person-centered, strength-based practices that support the transition to a state of independence through collaboration and partnership within the agency and community. This work is primarily conducted in the office and in the local community.
Self-Sufficiency Programs Mission:
To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty. The Self Sufficiency offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical programs, refugee services, and domestic violence services.
Summary of duties:
As a Family Coach, you will conduct interviews to determine family needs and eligibility. You will explore alternate resources and link clients to community services. You will complete program applications for program benefits and, if eligible, issue appropriate support payments. You will engage clients in the family evaluation of strengths. You will jointly develop a case plan and identify the family's steps towards self-sufficiency. You will monitor progress and conditions and make necessary modifications to the case plan. Lastly, you will initiate and participate in case staffing, employment readiness, life skills training, and support job search, as needed.
Minimum qualifications / What you need to qualify:
Three years of Human Services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
An Associate's degree in a Behavioral Science, Social Science or a closely related field and two years of Human Services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
A Bachelor's degree in any field and one year of Human Services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field.
Essential attributes:
Family advocate: Experience collaborating, supporting, and empowering individuals and families to have a voice when identifying family needs, goals, and solutions.
Honoring diversity: Demonstrated ability to lead and engage with thoughtfulness and sensitivity.
Decision making: Experience making sound decisions based upon a mixture of analysis, knowledge, experience and judgement while under pressure of sensitive timelines.
Professionalism: Experience handling confidential or sensitive situations and information with unwavering professionalism, holding self and others to high standards of honesty and integrity.
Direct services: Experience providing services for community members experiencing homelessness, domestic violence and/or migration hardships who have historically been marginalized, underserved, in crisis, or disadvantaged.
Trauma informed approach: Experience recognizing symptoms and behaviors that originate from adapting to traumatic responses. Commitment to minimizing re-traumatization or replicating prior trauma dynamics.
To be considered for an interview, your application and/or resume must clearly show that you meet the minimum qualifications (required) and describe which of the essential attributes you possess (desired). Your application and/or resume will be used when completing a pay equity assessment. The pay equity assessment determines your pay rate/salary step, so complete and detailed history of work, education, and other experience is helpful.
Working conditions:
The work schedule is Monday – Friday at the ODHS branch office in Medford, Oregon. This is not a remote or hybrid position.
Employee's work is conducted in offices, participant homes, and other public settings throughout the local community based on the participants’ needs.
Frequent contact with the public, including individuals and families experiencing emotional stress, financial hardship and/or crisis such as domestic violence.
Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.
May require sitting at a computer or telephone for prolonged periods of the workday.
Experience high volume of computer work, using various computer programs in a fast-paced environment.
Priorities and procedures may change daily and require the ability to be flexible in application of procedures.
Hours of work may vary from day to day and may include evenings and weekends. Overtime must be pre-approved.
Some overnight travel may be required to attend statewide meetings and training.
How to apply:
Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
A cover letter is not required for this application. However, you may attach one if you wish. This may help the manager understand better how you possess the essential attributes.
Current State of Oregon employees: Apply via your employee Workday account.
If you are not a current State of Oregon employee, view this
application instructional video
.
After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
Additional requirements:
Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
May require a valid driver’s license or other acceptable method of transportation.
Helpful information:
This position is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future vacancies.
The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Please review the
Classification and Compensation
page for more details, or you may
visit our website
for information on Pay Equity.
Have questions about Workday or want some tips on understanding the state application process? Check out our
Oregon job opportunities
page.
If you need an accommodation under the Americans with Disabilities Act, have questions or need assistance with the application process, please email Brent Lawrence at
brent.lawrence@odhs.oregon.gov
Please be sure to include the job requisition number.
Come for a job. | Stay for a career. | Make a difference... for a lifetime!