Address
Form of work
SalaryInitial Posting Date:
03/18/2024 Application Deadline:
04/01/2024 Agency:
Department of Human Services Salary Range:
$4,425 - $6,444 Position Type:
Employee Position Title:
Family Coach (Human Services Case Manager). Bilingual English/Spanish Encouraged Job Description:
Family Coach (Human Services Case Manager)
Grants Pass (work conducted in-person in office and in local community)
Accepting applications: March 18th, 2024 – April 1, 2024
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the
Equity North Star
as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply. We offer bilingual differential pay, which is an extra 5% of the employee’s base pay upon passing test(s) evaluating your proficiency in a language other than English. Bilingual language skills are not required for this position, but preference will be given to Spanish/English bilingual skills.
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
- When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
- Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
- We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a Human Services agency, and we are committed to integrating equity into all we do. The Equity North Starhas four points that explain the agency's goals related to equity, inclusion, and racial justice.
- We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packagesincluding health, dental, vision and much more!
- If you have federal student loan debt or are thinking of going back to school, then you might benefit from the Public Service Loan Forgiveness Program. If you make 120 qualifying payments on your student loan while working full-time for a qualifying employer, your student loan debt may be forgiven.
Join our Family Engagement team in Grants Pass!
Do you have a passion for serving Oregon's most vulnerable families? Are you an innovative, compassionate and hard-working individual who thrives when working as part of a team? If this sounds like you, you could be the newest addition to our Family Engagement family, and we sincerely hope you consider joining us.
We are seeking talented individuals to serve as Family Coaches at our Grants Pass office.
Family Coaches work closely with Oregon families to provide person-centered, strength-based practices that support the transition to a state of independence through collaboration and partnership within the agency and community. This work is primarily conducted in the office and in the local community.
Self-Sufficiency Programs Mission:
To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty. The Self Sufficiency offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical programs, refugee services, and domestic violence services.
Summary of duties:
As a Family Coach, you will conduct interviews to determine family needs and eligibility. You will explore alternate resources and link clients to community services. You will complete program applications for program benefits and, if eligible, issue appropriate support payments. You will engage clients in the family evaluation of strengths. You will jointly develop a case plan and identify the family's steps towards self-sufficiency. You will monitor progress and conditions and, in collaboration with the family, make necessary modifications to the case plan. Lastly, you will initiate and participate in case staffing, employment readiness, life skills training, and support job search, as needed.
To be considered for an interview, your application and/or resume must clearly show that you meet the minimum qualifications (required) and describe which of the essential attributes you possess (desired). Your application and/or resume will be used when completing a pay equity assessment. The pay equity assessment determines your pay rate/salary step, so complete and detailed history of work, education, and other experience is helpful.
Minimum qualifications / What you need to qualify:
- Three years of Human Services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
- An Associate's degree in a Behavioral Science, Social Science or a closely related field and two years of Human Services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
- A Bachelor's degree in any field and one year of Human Services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
- A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field.
Essential attributes:
- Family advocate: Experience collaborating, supporting, and empowering individuals and families to have a voice when identifying family needs, goals, and solutions. Experience establishing trust, approachability, and adaptability amongst individuals from all walks of life.
- Honoring diversity: Demonstrated ability to lead and engage with thoughtfulness and sensitivity. Experience engaging with families using cultural relevant strategies that demonstrate compassion and respect for their values and identities.
- Decision making: Experience making sound decisions based upon a mixture of analysis, knowledge, experience and judgement while under pressure of sensitive timelines.
- Professionalism: Experience handling confidential or sensitive situations and information with unwavering professionalism, holding self and others to high standards of honesty and integrity.
- Direct services: Experience providing services for community members experiencing homelessness, domestic violence and/or migration hardships who have historically been marginalized, underserved, in crisis, or disadvantaged.
- Trauma informed approach: Experience recognizing symptoms and behaviors that originate from adapting to traumatic responses. Commitment to minimizing re-traumatization or replicating prior trauma dynamics.
Working conditions:
- The work schedule is Monday – Friday at the assigned ODHS branch office in Grants Pass, Oregon. This is not a remote or hybrid position.
- Employee's work is conducted in offices, participant homes, and other public settings throughout the local community based on the participants’ needs.
- Frequent contact with the public, including individuals and families experiencing emotional stress, financial hardship and/or crisis such as domestic violence.
- Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.
- May require sitting at a computer or telephone for prolonged periods of the workday.
- Experience high volume of computer work, using various computer programs in a fast-paced environment.
- Priorities and procedures may change daily and require the ability to be flexible in application of procedures.
- Hours of work may vary from day to day and may include evenings and weekends. Overtime must be pre-approved.
- Some overnight travel may be required to attend statewide meetings and training.
How to apply:
- Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
- A cover letter is not required for this application. However, you may attach one if you wish. This may help the manager understand better how you possess the essential attributes.
- Current State of Oregon employees: Apply via your employee Workday account.
- If you are not a current State of Oregon employee, view this application instructional video.
- After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
Additional requirements:
- Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
- May require a valid driver’s license or other acceptable method of transportation.
Helpful information:
- This position is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies.
- The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Please review the Classification and Compensationpage for more details, or you mayvisit our websitefor information on Pay Equity.
- Have questions about Workday or want some tips on understanding the state application process? Check out our Oregon job opportunitiespage.
- If you need an accommodation under the Americans with Disabilities Act, have questions or need assistance with the application process, please email brent.lawrence@odhs.oregon.gov
- Please be sure to include the job requisition number.
Come for a job. | Stay for a career. | Make a difference... for a lifetime!
