Facility Attendant

POSITION: Facility Attendant

SUPERVISOR: Director of Operations/Operations Supervisors

STATUS: Hourly/Non-Exempt

Pay Range: $17.03 - $17.50 Hourly

COMPANY

The mission of the Food Bank is to mobilize resources to fight hunger in our community. To fulfill our mission, we source and acquire nutritious food and other products and distribute them to people experiencing nutrition insecurity through our partner agency network and directly through programs; energize the community to get involved and support hunger relief; and conduct hunger and nutrition education and awareness campaigns and advocate for public policies that benefit the people we serve. Food Bank employees are hired because of their unique skills, diverse perspective, and their commitment to our mission. This means that each of us, working together, will do all that we can to fulfill our vision that no one goes hungry in Los Angeles County. Our core values include: Respect, Stewardship & Accountability, Collaboration, Urgency, Service, Integrity and Diversity. Our organization is committed to maintaining a positive and engaging workplace for all employees.

ESSENTIAL FUNCTIONS

This role is responsible for delivering superior guest service while ensuring a safe and secure environment in the parking lot and adjacent areas. Duties include observation and control of unauthorized persons entering the property. Serves as guide to direct traffic and assign parking for visitors, guests, media, and others.

WHAT YOU’LL DO

Customer Service: Greet and welcome guests and visitors to the Food Bank, ensuring a high-quality experience. Direct visitors to designated or alternate parking areas and guide visitors to appropriate registration area (Volunteer, Agency, Logistics/Transportation, etc.). Assist with observation and control of visitors, guests, and media as needed. Communicate effectively and proactively with all visitors.

Safety and Site Management: Patrol facility grounds to insure the safety of all Food Bank visitors. Ensure agency visitors park in designated areas only and stay with their vehicles as instructed. Coordinates reservation of parking spaces with Operations and Administrative teams. Ensures a clean and orderly parking area at all times. Requests custodial assistance when needed. Directs drivers in tractor-trailers and other delivery trucks to parking in the dock area.

QUALIFICATIONS

• Candidate must be empathetic, understanding and personable with the ability to interact professionally with everyone from visitors and volunteers to upper level management.
• Good interpersonal and communication abilities to interact with diverse groups.
• High energy with ability to work in a high-volume environment on a consistent basis.
• Operate manual and electric pallet jacks and able to stand and walk for long periods of time.
• Ability to be flexible and open to change, consider alternate approach to obtain desired outcome.
• Ability to consistently maintain a clean, professional and presentable appearance and demeanor.
• Fluent bilingual English/Spanish or third language communication abilities desired.
• High school graduate or equivalent; 1 – 2 years’ experience in hospitality or similar environment desired.
• Must be able to lift, push, pull, and carry up to 40 lbs. regularly throughout the shift.
• Valid CA Driver’s License and access to a reliable and insured vehicle. Required to travel within Los Angeles County. May be scheduled to work at either facility in Vernon, CA, or the City of Industry, CA
• May need to commute between Food Bank facilities in Vernon, CA, or the City of Industry, CA
• Passion for the Food Bank’s mission and commitment to the seven values of the organization: respect, stewardship & accountability, collaboration, urgency, service, integrity, and diversity.

BENEFITS

We offer a comprehensive benefits package:

• Medical: Employee HMO coverage as little as $10 per paycheck and access to Nonstop Health funds
• Dental: Employee HMO coverage available at no cost
• Vision: Comprehensive vision insurance with generous allowances for examinations and material costs
• Flexible Spending Accounts
• Employer-paid Life Insurance and Long-Term Disability
• Optional Long-Term Care Insurance
• 403(b) retirement savings plan with employer match
• Employee Assistance Program (EAP) with expanded Mental Health
• Employee recognition programs
• Growth & career development support for professional certifications and additional training resources
• Vacation: Two weeks annually for the first three years
• Holiday: Nine paid holidays; eligible upon date of hire
• Sick Leave Time available

As a part of the Food Bank’s pre-employment screening process, all potential employees are subject to a Criminal Background Check.

In instances of a federal, state or locally declared emergency, Los Angeles Regional Food Bank is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.

Los Angeles Regional Food Bank is proud to be an “Equal Opportunity Employer.”