AddressAbout Us
About Foundever™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Summary
Summary of Responsibilities
- The Facilities Coordinator shall be primarily responsible in performing below essential functions:
- Responsible for coordinating day to day general cleaning and orderliness of the site.
- Responsible for coordinating vending machine service and service/repairs of other facility equipment & facility critical equipment.
- Performs general maintenance work (civil, painting, electrical, mechanical & plumbing).
- Performs emergency maintenance/repair
- Knows how to read/translate/interpret plans (electrical, electronics, mechanical, plumbing, as-built, architectural)
- Assist with major project renovations and coordination with building personnel and other departments
- May provide direction or assistance with building admin / landlord.
- Monitors site utilities and provides control, analysis, and assist in forecasts of consumption based on budget.
- Monitors compliance of preventive & corrective maintenance, as well as condition of equipment and other systems within the building
- Initiates meetings with PMO, vendors, and stakeholders to ensure 100% uptime of lessor, Landlord and Sitel owned equipment
- Abreast on site equipment maintenance history to provide technical assistance to contractors, engineers and Facilities leads/stakeholders
- Reviews and recommends possible improvement
- Works in accordance with general safety principles.
- Ensures compliance with 5S Standards
- Back up during absence of supervisor.
- Ensures, Monitors and Implements the sustaining of the Sitel site standards
- Plans, develops and coordinates new ideas/projects with the supervisor/manager.
- Ensures records are maintained & updated regularly & consistently
- Ensures the efficiency of the following administrative duties:
- Lockers & Pedestal, site cabinetry maintenance, monitoring and issuance
- Management of housekeeping personnel
- Review & maintains tracker of billable & account payables
- Handling of the following:
- Events assistance
- Provides assistance & guidance to health & safety requirements as well as 5S standards
- Assisting with the preparation of logistics/details of special events & client visits
- Client visit assistance
Primary Job Responsibilities
- Assists to ensure site readiness (overall cleanliness, organization and orderliness)
- Pantry, Restroom, Office Supplies, Facilities Supplies for repair & maintenance
- Maintenance, tracking, inventory, stocking, releasing of supplies
- Ensures that there is ample and sufficient (safety) stock of supplies.
- Perform other duties as assigned.
Position Qualifications
- Possess Strong Emergency Responsiveness
- Possess strong critical thinking
- Possess strong pro-activeness with communications and action
- Possess knowledge in troubleshooting/problem-solving skills on the various facilities equipment, critical or not critical
- Possess basic computer skills (Word, Excel, PowerPoint, etc.)
- Possess well developed communication and presentation skills
- Must possess maturity as this person requires dealing with a diverse group of people & stakeholders
- Can work independently.
- Able to function and comply with different work shift assignments & site mobility
- Possess patience, courtesy & discipline
- Possess assertiveness, is detail & process oriented
- Must be in excellent physical condition
Experience Target:
- Must have at least 2 years relevant experience.
- Experience with high volume administrative / production environments
- Thorough knowledge of functional area and department processes
- Experience with stakeholder communication is a plus
- Experience with multiple facilities or related industries is a plus
- Experience with BPO setup is a plus
Education: (if beyond High School or equivalent):
- Preferred A degree in Engineering, Architecture or Property Management or
- Or at least with National Certificate (Electrical, Mechanical, Plumbing, HRM, Civil, Electronics). Licensed is a plus.
