Company

SitelSee more

addressAddressUnited States
CategoryInformation Technology

Job description

About Us

About Foundever™ 

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

Job Summary

Summary of Responsibilities 

  • The Facilities Coordinator shall be primarily responsible in performing below essential functions: 
  • Responsible for coordinating day to day general cleaning and orderliness of the site.  
  • Responsible for coordinating vending machine service and service/repairs of other facility equipment & facility critical equipment.  
  • Performs general maintenance work (civil, painting, electrical, mechanical & plumbing). 
  • Performs emergency maintenance/repair 
  • Knows how to read/translate/interpret plans (electrical, electronics, mechanical, plumbing, as-built, architectural) 
  • Assist with major project renovations and coordination with building personnel and other departments 
  • May provide direction or assistance with building admin / landlord.  
  • Monitors site utilities and provides control, analysis, and assist in forecasts of consumption based on budget. 
  • Monitors compliance of preventive & corrective maintenance, as well as condition of equipment and other systems within the building 
  • Initiates meetings with PMO, vendors, and stakeholders to ensure 100% uptime of lessor, Landlord and Sitel owned equipment 
  • Abreast on site equipment maintenance history to provide technical assistance to contractors, engineers and Facilities leads/stakeholders 
  • Reviews and recommends possible improvement 
  • Works in accordance with general safety principles.  
  • Ensures compliance with 5S Standards 
  • Back up during absence of supervisor. 
  • Ensures, Monitors and Implements the sustaining of the Sitel site standards 
  • Plans, develops and coordinates new ideas/projects with the supervisor/manager. 
  • Ensures records are maintained & updated regularly & consistently 
  • Ensures the efficiency of the following administrative duties: 
  • Lockers & Pedestal, site cabinetry maintenance, monitoring and issuance 
  • Management of housekeeping personnel 
  • Review & maintains tracker of billable & account payables 
  • Handling of the following: 
  • Events assistance 
  • Provides assistance & guidance to health & safety requirements as well as 5S standards 
  • Assisting with the preparation of logistics/details of special events & client visits 
  • Client visit assistance 

Primary Job Responsibilities

  • Assists to ensure site readiness (overall cleanliness, organization and orderliness) 
  • Pantry, Restroom, Office Supplies, Facilities Supplies for repair & maintenance 
  • Maintenance, tracking, inventory, stocking, releasing of supplies 
  • Ensures that there is ample and sufficient (safety) stock of supplies. 
  • Perform other duties as assigned. 

Position Qualifications  

  • Possess Strong Emergency Responsiveness 
  • Possess strong critical thinking 
  • Possess strong pro-activeness with communications and action 
  • Possess knowledge in troubleshooting/problem-solving skills on the various facilities equipment, critical or not critical 
  • Possess basic computer skills (Word, Excel, PowerPoint, etc.) 
  • Possess well developed communication and presentation skills 
  • Must possess maturity as this person requires dealing with a diverse group of people & stakeholders 
  • Can work independently. 
  • Able to function and comply with different work shift assignments & site mobility 
  • Possess patience, courtesy & discipline 
  • Possess assertiveness, is detail & process oriented 
  • Must be in excellent physical condition 

 

Experience Target:   

  • Must have at least 2 years relevant experience. 
  • Experience with high volume administrative / production environments 
  • Thorough knowledge of functional area and department processes 
  • Experience with stakeholder communication is a plus 
  • Experience with multiple facilities or related industries is a plus 
  • Experience with BPO setup is a plus 

 

Education: (if beyond High School or equivalent):   

  • Preferred A degree in Engineering, Architecture or Property Management or  
  • Or at least with National Certificate (Electrical, Mechanical, Plumbing, HRM, Civil, Electronics). Licensed is a plus. 

Skills/Knowledge/Abilities

Education

Experience Target

Specialized Certifications

Refer code: 9258368. Sitel - The previous day - 2024-05-15 06:47

Sitel

United States
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