Express Specialist

Description

Reporting to the Express Supervisor, the Express Specialist will be the main point of contact for non-injury first party claims. They will investigate coverage, determine liability, and settle claims for our educators while delivering top notch customer service and adhering to our best practices.

Responsibilities:

• Efficient handling of low complexity physical damage losses, tasks, and documents.
• Verify coverage, proper assignment of estimate channel, rental, including monitor and confirm proper invoicing if total loss, and prompt payment of various physical damage and CAT Claims.
• Complete timely investigation to identify potential referrals to other business areas.
• Verify coverage investigate liability and/or scope of damage.
• Evaluates the claim to determine claim value, negotiate settlement and moves to settle claims while adhering to company best claim practices.
• Proficiency with/and ability to understand and follow regulations for State jurisdictions.
• Provide transparent and timely communication to all involved parties.
• Ability to operate in a fast-paced customer focused environment, while effectively utilizing telephony and claims operating systems.
• If assigned to Total Loss team, responsibilities include processing claims and targeted topics in the total loss phone queue.

Requirements

• H.S. Diploma or GED, required.
• No prior claim experience needed.
• Must obtain adjusters license within 6 months of hire date.
• Must provide extraordinary customer service experience.
• Strong verbal and written communication skills.

Work location is flexible if approved by the Company except that the position may not be performed remotely from NYC

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