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SalaryOverview:
The Executive Director of Patient Financial Services will establish strong relationships across the organization, maintain visibility and fostering a culture focused on quality, operational improvement and accountability. This position will work closely with other Revenue Cycle Executive Directors and regional senior leadership to collaborate on advancing strategic direction and efficiency determined by established goals and outcomes related to business office metrics for regions, affiliates, and clinics. This position will maintain close and strategic working relationships throughout the organization to ensure clear and concise communication. Collaboration with regions, affiliates, and clinics will be imperative to the success of this role and department
This position is open to remote/work from home.
Why UnityPoint Health?
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
What are team member vaccine requirements?
Experience:
License(s)/Certification(s):
Knowledge/Skills/Abilities:
We're seeking an Executive Director of Patient Financial Services to join our team! In this role, you'll be responsible for effectively managing accounts receivable according to UnityPoint Health’s policies, goals and objectives. This includes the billing, collections, denials resolution, payment posting, and customer service of all Hospital and Professional accounts receivable. The Executive Director is responsible for the day-to-day operations ensuring all departmental policies and procedures are executed timely and effectively.
The Executive Director of Patient Financial Services will establish strong relationships across the organization, maintain visibility and fostering a culture focused on quality, operational improvement and accountability. This position will work closely with other Revenue Cycle Executive Directors and regional senior leadership to collaborate on advancing strategic direction and efficiency determined by established goals and outcomes related to business office metrics for regions, affiliates, and clinics. This position will maintain close and strategic working relationships throughout the organization to ensure clear and concise communication. Collaboration with regions, affiliates, and clinics will be imperative to the success of this role and department
This position is open to remote/work from home.
Why UnityPoint Health?
- Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.
- Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
- Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
What are team member vaccine requirements?
As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated 2023-2024 COVID-19 vaccine, and at this time, UnityPoint Health – Meriter requires Covid-19 vaccination or an approved exemption.
Responsibilities:Operational Leadership and Management
- Responsible for directing and overseeing all accounts receivable management staff to include; AR
- follow up, claims/billing and cash collections with the goal of meeting and/or exceeding cash
- budget, industry and organizational benchmarks while managing cost and efficiency.
- Develop and implement innovative long-range strategy to achieve initiatives, priorities and goals of
- Patient Financial Services departments. Ensure the strategy aligns with the overall mission and
- vision of UnityPoint Health and its affiliates.
- Drive execution and transformational change with in Patient Financial Services teams to ensure
- effective, efficient, sustainable, compliant, and leading edge operations to contribute to the
- financial success of UnityPoint Health.
- Build and maintain relationships with stakeholders, regions, and team members creating an environment where UnityPoint Health values are continuously exceeded.
- Oversee new systems, products, and business implementations for Patient Financial Services.
- Assess organizational strengths and weaknesses to recommend enhanced operational model.
- Lead standardizing, creating and sustaining a common culture and high performing operation
- aligned with UnityPoint Health-System Services priorities and serving the needs of our regions and
- patients.
- Motivate, facilitate, mentor, and coach team to deliver high quality, cost effective services.
- Facilitates the ongoing learning, well-being, professional satisfaction and development of staff
- through training, work assignments, increased responsibility, and mentoring.
Education:
- Bachelor’s degree in business, Healthcare Administration, or other similar field required.
- Preferred: Master’s Degree in Business Administration, Healthcare Administration, or similar field.
Experience:
- 10 years of related experience in the healthcare revenue cycle or finance.
- 10 years of management experience required.
License(s)/Certification(s):
- Valid driver’s license when driving any vehicle for work-related reasons.
- Preferred: HFMA, MGMA or AHIMA certification desirable.
Knowledge/Skills/Abilities:
- Demonstrates a strong understanding of all payer contracts to ensure accounts are billed appropriately.
- Strong leadership skills including professionalism, interpersonal skills, ability to communicate and negotiate effectively through written and verbal method with varied audiences.
- Demonstrated process improvement skills.
- Fluent with Epic and Microsoft office programs.
- Ability to manipulate large amounts of data.
- Knowledge of change management concepts.
- Ability to lead cross functional teams.
- Demonstrate and promote system thinking, including strong understanding of interrelationships of departmental delivery systems and the ability to collaborate across service lines and affiliates to ensure integrated delivery of services.
- Demonstrated ability to lead by influence.
- Possesses excellent writing and verbal communications skills and the ability to understand and communicate concepts to technical and non-technical individuals.
- Project management skills.
- Knowledge of regulatory and accreditation requirements.
