Executive Director

POSITION OVERVIEW:

The Executive Director is responsible for leading and directing the overall day-to-day operations of the community; providing comprehensive leadership for a senior living community in operational management, goal setting and long-term growth. The Executive Director leads a team of employees with a positive, open-door atmosphere and effective communication, leading by example and ensuring outstanding attention to detail in resident care and well-being. The Executive Director is accountable for resident quality care, staff management, development and engagement, resident and family satisfaction, resident occupancy levels, regulatory and budget compliance, and sales and marketing activities in order to meet or exceed occupancy and revenue targets. The Executive Director actively promotes the company's mission, philosophies and values in all daily interactions with employees, residents and families.

KEY RESPONSIBILITIES:

• Plans, implements and evaluates all aspects of community operations.
• Partners with regional, divisional and corporate leadership on short and long term planning for the community, including supporting and implementing change management initiatives.
• Develop and implement successful strategies regarding labor, occupancy growth, revenue growth, expense control, quality of services, and review and redirect activity, if necessary.
• Build a high performing team and keep morale high.
• Responsible for interviewing, hiring, training, coaching, developing and motivating employees across all functional areas, while providing regular performance feedback.
• Ensures that employees are hired and screened in line with company policy and regulatory compliance requirements.
• Partners and consults with community and divisional Human Resources regarding employee related matters including performance, disciplinary and termination matters to align with company policies.
• Ensures sounds fiscal management of the community through the development, management and adherence to the budget; completion of timely, accurate and comprehensive fiscal reports and payroll; approval of capital expenditures; ensures the collection of rents and other monies due; and ensures the submission of payments to Accounts Payable.
• Assess and manage staffing levels appropriate to occupancy to ensure the needs of the community and residents are met while adhering to budgetary requirements / fiscal health of the community.
• Ensures compliance with state and federal regulations applicable to the community and works with department heads or corporate legal as needed.
• Ensures compliance with all regulatory agencies governing the community by continually monitoring the operation of each service area and making changes as needed.
• Familiarity with Clinical Operations including collaboration with healthcare providers, understanding and implementing Wellness related programs and understanding of resident centered care. Experience managing direct care and wellness staff.
• Oversees the wellness management of all residents in accordance with company policy and state regulations. Oversees the adherence to company policy regarding administration of medication. Assists care personnel in staff training and ensures frequent medication audits are performed.
• Ensures a positive resident experience by building relationships with residents and setting exceptional standards for team performance.
• Fosters a smooth functioning, efficient operation through the timely and effective resolution of grievances from residents, families and/or staff.
• Prepares and presents reports as required by regulatory agencies and the corporate office.
• Serves as a key partner in driving sales and occupancy in the community; in smaller communities may be directly accountable for sales activities; partners with Regional Sales and Marketing Directors to understand competitive environment and drive sales.
• Keeps Director of Operations informed of activities, needs and problems.
• Responsible for monitoring building and community needs to ensure safety and a pleasant living experience for residents.
• Able to work in various positions in the community and willing and able to fill in as needed.
• Performs other duties as assigned.

SKILL, ABILITY, AND KNOWLEDGE:

• Prior experience in a leadership capacity in the senior living industry such as a General Manager, Executive Director or Administrator with experience adhering to and managing Stated Assisted Living Regulations.
• Applicable state certification/license to manage a senior living community or the ability to obtain within the required time frame.
• A Bachelor's degree in Healthcare Administration or related field is preferred.
• Demonstrated financial acumen, including familiarity with budgets, project management, financial analysis & reporting, cash flow management, P&L statements, and labor modeling.
• Experience in sales and marketing, identifying and building local relationships to drive business.
• Excellent written and verbal communication skills and the ability to facilitate small group presentations.
• Computer proficiency, especially Microsoft Excel, Word, and Adobe Acrobat