- Administrative – Provides overall administrative support including providing initial response to internal and external customers, screening incoming inquiries and meeting requests, organizing correspondence and other records, securing office space, coordinate large-scale office moves and collaborating with other Executive Administrators inside and outside the organization
- Meeting Coordination – Manage calendars for leadership team, schedule small and large-scale meetings, work with meeting support services for on-site and off-site events, and process travel arrangements
- Contractor Onboarding – Coordinates the process to onboard new external resources, leads the renewal of existing resources and communicates with sponsors and vendors throughout the process
- Training Steward – Ensures that correct training curricula is assigned to new hires, and that training courses are completed on time
- Serve as initial representative to the office in responding to internal and external customers
- Screen incoming inquiries and meeting requests
- Manage Microsoft Teams (teams and channels)
- Maintain Outlook and other distribution lists
- Organize and maintain correspondence and records, follow up on pending matters, prepare correspondence for final approval
- Request office space for new hires and coordinate space or neighborhoods and conference rooms for visitors (guests, vendors)
- Coordinate large-scale office or neighborhood moves with Global Workplace Solutions
- Work closely with other administrative assistants regarding coverage within the group, facilitate overseeing of the assistants and manage workflow
- Collaborate with Financial Operations Team and Project Managers to close expire purchase orders in SAP Ariba
- Ad hoc requests as required
- Manage LT calendars for planning purposes (meetings, vacation, coverage, etc.)
- Schedule individual, team, and large-scale meetings and events
- Coordinate the development or receipt of meeting materials (agenda, presentations, meeting summaries) and distribute materials prior to meeting date
- Coordinate with support groups to coordinate space, catering, and audio-visual equipment for meetings
- Address all other issues related to on-site and off-site events
- Arrange travel plans for LT members
- Prepare and submit expense reports for LT members in Concur
- Maintain ERP Onboarding mailbox for new onboarding requests and questions
- Validate new onboarding requests for completion and accuracy
- Collect cost center and project codes to charge resources against (VDS Only), maintain master listing for future use
- Create or reinstate a record in the GetAccess system for new or returning resources
- Submit onboarding request for Outlook account, Network ID, Connect on Demand, and laptop
- Request a laptop via PCMAC if one was not requested during the onboarding process
- Request neighborhood for on-site resources
- Follow up with sponsors to ensure resources register their identity within the 30-day requirement
- Request curricula roles from sponsors, submit curricula assignment requests for all resources in Compliance Learning Tool
- Track all support tickets, approvals, etc. until onboarding is complete
- Send sponsors notifications to approve onboarding requests
- Once network ID is received, submit Virtual Desktop Services request (does not apply to Accenture since they submit their own request for their resources)
- Email onboarding completion notification to IBM resources (no other vendors require)
- Maintain +800 contractor records in the GetAccess system
- Send quarterly renewal reminders to sponsors, track the renewal status of resources in GetAccess, assist with renewals
- Address questions from vendors, sponsors, and resources
- Collaborate with teams to understand new curricula, training processes, and systems
- Monthly follow up with LT to ensure all outstanding training has been completed for upcoming balanced scorecard
- Request curricula role assignment for new colleague hires in Compliance Learning Tool
- High School Diploma or GED
- 4+ years' experience
- Previous experience that demonstrates ability to proactively carry out administrative functions proficiently, and to complete quality work in a timely manner
- Excellent attention to detail, time management, organization, and prioritization skills.
- Demonstrated experience coordinating domestic and international travel
- Demonstrated verbal and written communication skills
- Strong working knowledge of Microsoft Word, Excel, PowerPoint and Outlook
- Works well in a collaborative team environment
- Willingness to contribute fresh and innovative ideas
- Organized and able to work on a variety of projects
- Bachelor's Degree
- Experience using applications, such as Concur, WebEx and Ariba
- Ability to take direction and work with minimal oversight
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
PHYSICAL/MENTAL REQUIREMENTS
Work Location Assignment: Hybrid - Candidate must be able to comply with a minimum of 2-3 full days per week in the office.