Event Operator

Oak View Group

Oak View Group (OVG) is the world's leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

 

We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

• We treat each other fairly and with respect.
• We act with integrity.
• We have an entrepreneurial spirit.
• We give back to our global community.

 

More information atOakViewGroup.com, and follow OVG onFacebook,Instagram,Twitter, andLinkedIn. 

 

Overview

Assists customers, clients, events staff, tenants, employees and the general public by operating a multi-line telephone system to answer incoming calls, providing information, and delivering any other customer service needed, by performing the following duties.

 

This role will pay an hourly wage of $15.00. 

 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

About the Venue

As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL's Pittsburgh Penguins.

Responsibilities

• Provide superior customer service to all telephone inquiries and facility visitors.
• Assist in resolution of guest complaints.
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, information about events at the facility and other inquiries.
• Welcomes on-site visitors, determines nature of business, announces visitors to appropriate personnel, directs visitors as needed.
• Ensure that necessary safety protocols are being followed. Provide PPE if necessary.
• Monitor radio communication for Guest Service purposes.
• Perform other clerical duties as needed.

Qualifications

• Previous Receptionist/Guest Service experience preferred
• Excellent oral, written and interpersonal skills
• Ability to interact with all levels of staff including management
• Detail oriented with ability to work unsupervised and to function both independently and as a team member
• Position requires flexible schedule to include evenings and weekends, and may include holidays. Hours are based on the event schedule.
• Must be 18 years of age or older

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Employment Type: OTHER