Operations Managers are responsible for the entire operation of the organization and, as such, can expect to have responsibilities and duties not outlined below.
- Recruit, hire, and train security guards and shift supervisors in order to maintain an adequately staffed roster
- Manage the implementation of a security staffing and logistics plan for each event/venue as assigned by the Director of Operations
- Ensure all staff are knowledgeable and following all policies and procedures per IESS, event, or venue protocols
- Conduct site visits and staff inspections regularly for assigned events/venues
- Ensure open and clear lines of communication exist across the organizational chart
- Interact with and be the main point of contact for clients
- Forecast staffing needs based on weather, days of week, length of show, and other relevant factors
- Ensure Shift Supervisors are enforcing all IESS policies at all times
- Oversee, coach, develop, and discipline both direct and indirect reports as required
- When necessary, fill in as a Shift Supervisor or Security Guard to avoid an unstaffed post
- Attend or oversee all required trainings as directed by executive management
- Collaborate with the management team in order to ensure IESS is always efficient and improving
- Maintain an "open door" policy for employee concerns at all levels of the organization
- Network at industry events
- Travel when required, occasionally overnight
- Must be at least 25 years of age or older
- Must have a high school diploma or GED
- 2 years college preferred
- Ability to communicate effectively both orally and in writing
- As a condition of employment, employees must successfully complete a background investigation and a post-offer/pre-employment drug screening.
- Must possess a valid US drivers license
- Must pass a Driver's Record check
- Must have a flexible schedule which includes working some nights, weekends, and holidays as business needs dictate
- Must have at least 3 years experience managing others directly
- Neat and professional appearance
- Upbeat, friendly, and personable demeanor
- Must be able to handle urgent situations with calm and poise
- Must be organized, detail-oriented, and able to prioritize tasks
- Must be proficient in computer skills and fluent in Microsoft programs
- Paid Time Off (4 weeks per year)
- Medical Insurance (100% covered by company)
- 401k with company matching
- Perks at Work Membership, offering discounts at your favorite restaurants, attractions, entertainment, and more.
- Free in-house trainings and certifications
- Cell phone & accessory discount program
- Company-sponsored attendance to industry trainings or conferences
- Company-sponsored membership to industry associations
- Advancement opportunities