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SalaryAbout the Company
Concentrus is a complete NetSuite solutions provider that guides our clients through how to use NetSuite to reach highly focused business goals and objectives. We provide NetSuite developer, NetSuite integration, and NetSuite customization services to have a long-term solution that is tailored to fit clients' systems, people, and processes.
Visit the video to know more about us, Concentrus: A Great NetSuite Experience
Why Concentrus We work smart. We enjoy what we do and the people we serve. And, of course, we love to laugh. It’s a simple formula really, one that keeps us coming back for more each and every day. We truly value all our team members. We go above and beyond to help our team to achieve their personal greatness both personally and professionally.
What We Value: Honesty, Humility, Collaboration, Innovation, and Escalation
- To gain a deeper insight into our culture, I invite you to watch this brief video: https://youtu.be/Vws3L5w3rlg?si=GRYrd9s-MVyD0rV2
- The summit we do on yearly basis to having a personal development year and year: https://youtu.be/UwzfXRdqgsk?si=PmJ-Yk2sRPGjH7xZ
Typical Day in the Life
A typical day as an ERP Account Manager may include the following:
- Create and maintain positive customer relationships to ensure clients are receiving services that meet their business needs. Act as the liaison between client, internal resources, and third-party consultants by serving as the primary customer contact during the life cycle of the project.
- Customer Success: Ensure customer satisfaction and success by proactively engaging with clients, offering product support, and providing regular updates on new features and enhancements. Identify potential issues or roadblocks and take appropriate actions to resolve them.
- Delegate tasks and responsibilities to appropriate staff and team members and monitor completion of tasks.
- Account Growth: Identify upselling and cross-selling opportunities within assigned accounts to drive revenue growth. Collaborate with the sales and marketing teams to create customized proposals and demonstrate the value of additional products and services.
- Renewal Management: Track contract renewals and proactively engage with clients before contract expiration to secure renewals. Conduct regular business reviews with clients to assess their satisfaction and gather feedback for continuous improvement.
- Sales Forecasting and Reporting: Maintain accurate and up-to-date records of account activities, customer interactions, and sales forecasts. Generate reports for management, highlighting key performance indicators, progress, and potential challenges.
- Customer Advocacy: Be a strong advocate for your clients within the company. Effectively communicate client needs, feedback, and feature requests to the product and development teams to influence future enhancements.
Who You Are
- You have 2+ years of experience working with customers and vendors, managing relationships.
- Knowledge of software industry is preferred.
- You have the ability to communicate clearly, both verbally and in writing.
- You are able to work on multiple projects and meet deadlines by setting priorities with work projects.
- You thrive on establishing and maintaining effective working relationships with coworkers and clients.
- You are proficient with computers, Microsoft Office and using various software packages
Why You Should Join Our Team
Our vision is to be a workplace community where people choose personal greatness to benefit others. Our culture is driven by our dedicated and passionate teammates, who love what they do and enjoy the growth and learning that comes with it. We love helping each other become the best they can be – personally and professionally.
We are committed to keeping our team healthy, driven, focused and accomplishing beyond what they thought possible. We provide excellent benefits packages and offer routine wellness activities. We truly care about our teammates in all areas of their lives. We are proud of our diverse culture and we are an organization that welcome those from all walks of life and backgrounds.
We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex (including childbirth, breast feeding, and related medical conditions), national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.
