Erp-Edi Support Analyst

Job Title: ERPEDI Support Analyst

Department: IT

Reports To: ERP Administrator

SUMMARY:

The ERP Support Analyst will primarily be responsible for managing the ERP inquiries that end users request through a ticketing system. Additionally, the position will act as a system expert providing end user training on utilization of the system and process improvement and will analyze end user support patterns and provide this information to the ERP Team.

PRIMARY RESPONSIBILITIES:

1. Monitor EDI Transactions: Continuously monitor incoming and outgoing EDI transactions to ensure they are processed without errors or delays.
2. Communication: Collaborate with internal teams, trading partners, and EDI service providers to address any communication or data exchange problems.
3. EDI Mapping: Create, update, and maintain EDI maps or translations that convert data from one format to another, ensuring compatibility between systems.
4. Testing: Conduct testing and validation of new EDI setups, document test results, and make necessary adjustments to configurations
5. Training: Provide training and support to internal users on EDI systems, protocols, and best practices.
6. Performance Optimization: Monitor system performance and make recommendations for optimizing EDI processes to enhance efficiency and reduce processing times.
7. Perform day-to-day administration of the ERP System (Epicor)
8. Document ERP and EDI processes and provide work instructions for troubleshooting and ticket resolution.
9. Identify opportunities for implementation of new features, make recommendations and work with management/end-users to implement same.
10. Provide end user support and troubleshooting for issues related to ERP and EDI

EDUCATION AND SKILL REQUIREMENTS:

1. High School degree required. Associate degree or higher is highly preferred
2. Minimum 1+ years of ERP and or EDI related experience
3. Experience creating and maintaining end user training documentation.
4. Excellent verbal and written communication skills.
5. Excellent problem solving, organization and analytical skills.
6. Proficiency in the use of Microsoft Office software, including Excel, Word, and Outlook.

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

The employee frequently is required to use hands or fingers, handle objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift/move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other duties requested by an authorized person. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.