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Form of workThe Epic Cadence Application Analyst utilizes knowledge of the client’s clinical or business requirements, application capabilities, and his/her technical skills to implement and support applications. The Application Analyst is responsible for the implementation of new applications, upgrades, and modifications to existing systems. The Application Analyst is also responsible for the application configuration, go-live support, and ongoing client support and works on multiple projects concurrently. The Application Analyst provides outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care.
Meeting all requirements for Epic certification is a condition of employment
JOB RESPONSIBILITIES:
Install new applications, new components, and upgrade existing applications. Configure application settings.
• Provide go-live and rollout support. Support users on new applications, modules, and functionality.
• Provide application troubleshooting support for the application(s). Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required.
• Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.
o Analyze business/clinical needs and requirements.
o Evaluate the operational workflow that is applied to the system.
o Create system specifications from user requirements.
• Create test plans and test new systems, version upgrades, and any system modification. Document all outcomes of testing.
• Design database queries and create reports utilizing a report-writing tool.
• Monitor application issues and evaluate issues as they arise.
• Write and maintain accurate and current documentation regarding application(s) supported by the team. Participate in the maintenance of training materials and disseminate materials to users.
• Provide timely, effective, and professional customer support on a 24x7 rotating basis. Work with the help desk and support personnel on escalated issues to identify problems and resolve them. Triage network, hardware, or workstation issues as required.
- Analyze necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification.
- Act as a liaison to the vendor for Montefiore IT or the client.
- o Contact vendor to report escalations and obtain assistance with solving issues.
- o Assist with the coordination of vendor activities including hardware or software installation.
- Perform other related duties as required. Depending on the Department or assigned project, responsibilities may also include one or more of the following:
- Apply business knowledge to system processes and manipulation of data to ensure successful transactions through the system.
- Make necessary enhancements to add or maintain functionality of the application. These changes may include creating and modifying screens, tables, dictionaries, and rules.
- Participate in the design, development and maintenance of system interfaces. Validate and test system interfaces.
- Participate in policy and procedure development as it relates to security, downtime, backup operations and disaster recovery activities.
- Administer application security and access controls.
- Provide or coordinate ongoing training for clients in the use of systems.
- Provide server maintenance as required.
- Apply patches and fixes to the Operating System, or write scripts to aid in implementations, integrations, and continued performance.
JOB EXPERIENCE REQUIREMENTS:
- Bachelor’s degree or relevant equivalent experience.
Application implementation, troubleshooting, and support
- Application testing
- Related clinical or business experience
Montefiore offers an excellent benefits package including 29 PTO days, health benefits and a generous 403B contribution;
Montefiore requires employees to reside in NY, NJ, CT, or PA.;
Montefiore currently requires immunizations including for FLU
Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS Employment Status: Regular Full-Time Address: 4 Executive Blvd, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 217053 Salary Range/Pay Rate: $80,355.00 - $107,140.00
For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.
To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.
Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.
Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
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